Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Prairie Bong

Wetherill Park,NSW

Summary

Dynamic customer service professional with a proven track record at Service NSW, excelling in delivering quality service and fostering teamwork. Adept at adapting to diverse client needs while efficiently managing time. Recognized for enhancing customer satisfaction through a friendly approach and effective problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Digital Customer Service Associate

Service NSW
12.2024 - Current
  • Contributed valuable insights gained from direct interaction with customers as feedback for product development teams focused on improving existing offerings.
  • Enhanced user experience for online customers through effective troubleshooting and problem-solving techniques.
  • Recognized patterns in recurring issues or common questions among clients which led proactive steps taken internally address them before they escalate into larger problems.
  • Supported colleagues during peak periods or when faced with complex cases by providing guidance or taking over tasks as needed, promoting a cohesive team environment.
  • Improved customer satisfaction by efficiently addressing and resolving digital service inquiries.
  • Provided comprehensive support during high-traffic periods, maintaining exceptional levels of service quality despite increased workload.

Retail Assistant

Iplay
12.2019 - 02.2020
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.

Retail Assistant

Kmart
12.2020 - 06.2021
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.

Education

High School Diploma -

Ipswich State High School

Skills

    DELIVERING QUALITY CUSTOMER SERVICE

    - My present job with Service NSW has helped me develop this skill set to welcome customers with a friendly and positive attitude To ensure customers feel welcome and know that they are being looked after

    TIME EFFICENT

    - I’ve had to learn how to efficiently manage my time during the traineeship, using quieter periods to concentrate on my studies I serve several people at once and give priority to what’s vital when the center has many individuals

    TEAMWORK

    - I have acquired important teamwork abilities over the course of my career, and I can collaborate with all my coworkers to accomplish successful team goals

Certification

· Certificate 2 in Business

· Certificate 3 in Fitness

· Certificate 1 & 3 in Active Volunteering

· Certificate 2 in Skills for Vocational Pathways

· Certificate 3 in Business – Current

· De-escalation training – Service NSW

· Customer Service Training – Service NSW

Timeline

Digital Customer Service Associate

Service NSW
12.2024 - Current

Retail Assistant

Kmart
12.2020 - 06.2021

Retail Assistant

Iplay
12.2019 - 02.2020

High School Diploma -

Ipswich State High School

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Prairie Bong