Summary
Overview
Work History
Education
Skills
Websites
Languages
Creative Interests
Timeline
Generic

Praise Mangena

Adelaide,SA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure the Associate Producer position. Ready to face professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Box Office Assistant

Adelaide Symphony Orchestra
10.2023 - Current
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
  • Created and maintained reports of sold tickets and payments received.
  • Sold admission, processed payments, and issued tickets.
  • Trained in Tessitura ticketing software.

Performer/Creative Writer

The Mill
08.2023 - 08.2023
  • Wrote and performed poetry and dance with the CRAM Collective for the project titled 'THE FUTURE IS YOU'
  • Used social media to promote events and build audience.
  • Developed show concepts and themes to engage audience members.
  • Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
  • Collaborated with other entertainers to create engaging acts.

Customer Care Consultant

CGU Insurance
08.2022 - 05.2023
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Assisted call-in customers with questions and orders.
  • Maintained and managed customer files and databases.
  • Logged call information and solutions provided into internal database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Experience operating technical sales system such as 'Easysure' and 'PMS'

Assistant Director/Producer

Adelaide Festival Centre In-Space Development
03.2022 - 03.2022
  • Co-directed and produced a theatrical play with the UNHEARD Collective
  • Contacted performers and stage management crew
  • Facilitated rehearsals and liaised with the program coordinator
  • Created and updated records and files to maintain document compliance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Established team priorities, maintained schedules and monitored performance.
  • Collaborated with marketing and advertising teams to achieve successful launch of projects.
  • Conducted meetings with staff to discuss production progress and to attain production objectives.

Retail Sales Associate

Vodafone
02.2019 - 12.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • High KPI achievement rate

Team Leader

Salsa's Fresh Mex Grill
06.2016 - 12.2018
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Administrative Manager

Adverse Reign
02.2022 - Current
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Delivered performance reviews, recommending additional training or advancements.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Education

No Degree - Psychological Science/Social Sciences

University of South Australia
Adelaide, SA
06.2026

Skills

  • Team Collaboration
  • Inventory Control
  • Problem Solving Abilities
  • Decision Making
  • Adaptability
  • Event Coordination

Languages

English
Native or Bilingual
Greek
Elementary

Creative Interests

  • Producing
  • Music Video Directing
  • Script Writing
  • Poetry
  • Dance/Choreography


Timeline

Box Office Assistant

Adelaide Symphony Orchestra
10.2023 - Current

Performer/Creative Writer

The Mill
08.2023 - 08.2023

Customer Care Consultant

CGU Insurance
08.2022 - 05.2023

Assistant Director/Producer

Adelaide Festival Centre In-Space Development
03.2022 - 03.2022

Administrative Manager

Adverse Reign
02.2022 - Current

Retail Sales Associate

Vodafone
02.2019 - 12.2022

Team Leader

Salsa's Fresh Mex Grill
06.2016 - 12.2018

No Degree - Psychological Science/Social Sciences

University of South Australia

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Praise Mangena