Prajkta Shinde
Parkwood,Australia
Summary
Dynamic professional with a proven track record at APM Communities, excelling in CRM and operational management. Successfully exceeded KPIs by 30% through effective problem-solving and fostering teamwork. Renowned for transforming challenges into streamlined processes, significantly enhancing team collaboration and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Support Officer
APM Communities
01.2023 - Current
- Company Overview: APM communities being partnered with NDIS managing and updating participants records
- Managing and updating CRM
- Using NDIS Code of Conduct and maintaining Privacy
- Meeting the Monthly KPI'S
- Performing daily duties of tracking and streaming participants via Pipeline
- Booking EOFS meeting with Participants and maintaining calenders by calling participants and updating spreadsheet tracker
- Extracting Vulnerable participants records and updating our APM to NDIS National record
- Supported special financial and business projects with administrative assistance
- Maintained smooth back-office functions to promote efficient business operations
- Developed monthly reports
- Streamlined workflow
- Translated business priorities into implementable actions
- Working with Childrens Card
- APM communities being partnered with NDIS managing and updating participants records
Scheduler
Brightwater Homes
01.2023 - 12.2023
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Handled complaints and questions, and re-directed calls to other team members
- Answered phone calls and answered questions from potential customers
- Addressed client inquiries and updated database information
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
Administration Assistant
Department Of Transport (PTA)
Perth, WA
01.2022 - 12.2023
- Company Overview: Office of Major Transportation Infrastructure Delivery
- Managing company fleet car bookings
- Managing project submittals and project meeting minutes
- Representing company and project in meetings with clients and subcontractors
- Sourced, vetted and managed vendors needed to accomplish project goals
- Carrying out day-day-day duties accurately and efficiently
- Scheduling and facilitating meetings between project stakeholders to discuss deliverables and schedules
- Office of Major Transportation Infrastructure Delivery
Staff Resource Officer
Identity Wa
Perth, WA
01.2022 - 12.2022
- Comprehensive knowledge of Carelink Plus software.
- Managed high volume email inbox for agency bookings
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently and conducted smooth management occasionally as Acting Team lead to cover Manager leave.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours: night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships
- Used coordination and planning skills to achieve results according to schedule
- Monitored company inventory to keep stock levels and databases updated
- Maintained energy and enthusiasm in fast-paced environment
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Proved successful working within tight deadlines and fast-paced atmosphere
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Completed human resource operational requirements by scheduling and assigning employees
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Administration Officer
Identity Wa
01.2020 - 12.2022
- Processed purchase orders, service contracts and financial reports
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Managed high volume email inbox for new inquiries for support services
- Aided colleagues, managers and clients through regular communication and assistance
- Drafted and distributed invoices for outstanding payments
- Produced detailed reports to track trends and keep senior management informed
- Prepared agendas and took notes at meetings to archive proceedings
- Managed company schedule to coordinate calendar and arrange travel
- Managed daily payment processing and drafted related financial documents
- Managed team petty cash, purchase orders and account transactions
- Created, prepared and delivered reports to various departments
- Managed agendas and calendars, boosting productivity and improving organizational initiatives
- Computerized office activities, maintained customer communications and tracked records through delivery
- Maintained personnel records and updated internal databases to support document management
Customer Service Representative
YOU Telecom Private LTD
01.2017 - 12.2019
- Opened and maintain customer accounts by recording account information
- Resolved product or service problems by clarifying customer's complaint; determining cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommended potential products or services to management by collecting customer information and analysing customer needs
- Contributed to team effort by accomplishing related results as needed
- Managed large amounts of incoming calls
- Resolved customer complaints via phone, email, mail or social media
- Built connections, trust, and loyalty in customers to build enduring relationships
- Documented interactions in detail to facilitate timely and accurate resolutions involving multiple departments
Grade Tutor
Navrachana International School
01.2011 - 12.2017
- Taught students' new skills, demonstrating how to use a metronome and how to practice effectively resulting in improved organizational skills
- Instructed students with learning disabilities increasing their self-confidence & accomplishments
- Developing students in research, analysis, problem solving to improve their capability
- Taught and tutored foreign-born students within the classroom environment
- Served as an interpreter for on-site teachers, counsellors, and administrators
- Feedback and maintained record of pupils' progress and development
Education
Certification 3 - Business
Centercare Employment Trainning
Perth07.2020
Post Graduation - Designing
National Institute of Fashion Designing
Vadodara, Vadodara03.2003
Bachelor of Science - Home, Resource Management
Maharaja Sayajirao University
Vadodara03.2002
GSEB - Commerce
I.P.C.L School
Vadodara03.1998
High School Diploma -
I.P.C.L School
Vadodara03.1996
Skills
- CRM
- Teamwork
- Customer relations
- Coordination
- Collaboration
- Task prioritization
- Problem-solving
- Verbal communication
- Operations management
- Team collaboration
- Microsoft Office
- Administrative management
- Customer service
- Data Entry
- Streamlined Office Setup
- Clerical Support
- Team Meetings
- Administrative Support
- Project assistance
Additionalinformation - Language
Proficient (C2), Advanced (C1), Advanced (C1), Advanced (C1)
Certification
- NDIS CLEARANCE
- WWC Card
Timeline
Business Support Officer
APM Communities
01.2023 - Current
Scheduler
Brightwater Homes
01.2023 - 12.2023
Administration Assistant
Department Of Transport (PTA)
01.2022 - 12.2023
Staff Resource Officer
Identity Wa
01.2022 - 12.2022
Administration Officer
Identity Wa
01.2020 - 12.2022
Customer Service Representative
YOU Telecom Private LTD
01.2017 - 12.2019
Grade Tutor
Navrachana International School
01.2011 - 12.2017
Certification 3 - Business
Centercare Employment Trainning
Post Graduation - Designing
National Institute of Fashion Designing
Bachelor of Science - Home, Resource Management
Maharaja Sayajirao University
GSEB - Commerce
I.P.C.L School
High School Diploma -
I.P.C.L School
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