Prajakta Bhat

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Efficient in Microsoft office applications.

Overview

24

years of professional experience

Work History

Operations Assistant

Eticore Pty Ltd

09.2022 - 04.2024

Process draw downs, distributions (monthly, quarterly) and invoice payments on different banking platforms via electronic clearing houses adhering to banking cut-off times as per established processes.
Monitored funding draw downs and scheduled payments, ensuring accuracy and compliance with corporate deadlines.
Reconciliation of accounts and payments related to new investments, send follow ups to meet corporate deadlines.
Developed and documented new operational procedures, proposing enhancements to existing processes to improve efficiency.
Prepared distribution sheets using established models, accurately pricing assets on a monthly and quarterly basis.
Manage internal group mailboxes, liaise with various teams for operations related to projects and duties.

Customer Service Representative

Commonwealth Bank of Australia

08.2014 - 10.2019

Attended to inbound calls and emails regarding client requests and queries, provided information and support, and documented client interactions in the database promptly and accurately.
Prepare and Manage investor statement, reports and notices.
Setting up new Trust, establishing new bank accounts and processing investor applications.
Maintain Investor registers and databases, manage updates for any changes including but not limited to Transfer of units, update internal systems with relevant data as required.
Generate ABA files, set up Trade deals on Austraclear, manage and settle cash trade deals on maturities.
Issue Notes/Unit certificates as part of the register maintaining process.
Monitored and followed up on financial and asset reports for accuracy.
Engaged with customers to identify needs and introduced new products and features, referring them to specialists for further assistance.
Assisted customers with account inquiries, disputes, and Term Deposit renewals.
Process over the counter Withdrawals and Deposits for customers in accordance with banking guidelines.
Introducing simple and fast ways of banking to customers by educating them of new technologies available in the branch such as IDM's, Change machine, coin machine, Telephone, Mobile and Internet banking.
Executed various roles within the branch, including concierge, handling daily inquiries and transactions.
Cash counting, document checks and other administrative tasks within the branch.
Handle incoming phone calls meeting the Citi Service call taking standards and measurements.
Receive and handle incoming queries via fax, SWIFT, Mail, Citi Service email distribution list and route items to appropriate internal suppliers for handling and processing.
Identify and report queries to Offline Service Hubs for further investigation. Ensure all information required to commence an investigation is obtained from client and provided to supplier and co-ordinate in case of complex transactions for quick resolution.
Handle investigation cases where client interaction by phone call is required.
Process international Payments, Cash Operations, such as MIFT Call Backs, Compliance Hits and rejected DDE Payment Files.
Obtain required internal approvals for payment related referrals such as MIFT Exceptions, Post No Debits, Tape Negotiation Authority Excesses and Traces.

Citi Service Officer

Citigroup Sydney

05.2011 - 06.2012

Escalated service issues to team leader, Citi Service Head, Service Manager, and Relationship Manager for timely resolution.
Met with corporate clients to discuss complex issues and understand their service expectations, fostering stronger client-company relationships.
Provided proactive customer service in alignment with company standards.
Investigation of Customer Payments (November 2007 - May 2008).
Monitored database for queries related to customer payments from processing area via online, fax, or branch channels.
Liaise with the Processing area regarding queries related to customer payments.
Handled inbound calls averaging 60-90 daily to resolve customer queries.
Scrutinize and resolve queries by making outbound calls to Customers.
Identify and Scrutinize errors and resolve them by contacting customers, Bankers, or other Branches.
Conducted timely follow-ups with customers to ensure resolution of queries.

Team Member

National Australia Bank Ltd.

Sydney

11.2007 - 11.2010

Sydney

Deputy Officer - Trade Finance

Mizuho Corporate Bank Ltd.

Mumbai

08.2000 - 12.2006

Oversaw administration and data entry for outward telegraphic transfers while providing customer support.
Processed Outward Telegraphic Transfers.
Sent out other correspondence messages to overseas banks related to queries.
Maintained register and account and collect fees.
Executed tasks independently with minimal supervision.
Handled cash transactions at the counter and served clients with daily banking needs.
Daily reconciliation of books at the end of the day to tally cash.
Updated client account information to ensure accurate records of recent changes.
Sent inbound checks for clearing and updating manual sheets.
Performed general administrative duties, including filing and maintaining records for efficient office operations.
Mumbai

Teller (Front Office - Client faced)

Saraswat Bank

05.2000 - 08.2000

To process Loans in the system, account for fees and ensure funds available to collect fees.
To perform all the processing as per internal procedures filing the records for annual inspection purpose.

Education

Bachelors - Commerce

University of Mumbai

03.1998

Skills

Banking operations
Payment processing
Financial reconciliation
Compliance adherence
Documentation and reporting
Document management
Recordkeeping
Administrative support
Workflow optimization
Process improvement
Time management
Team collaboration
Customer relationship management
Customer support
Document preparation
Record preparation

MS office
Spreadsheet management
Report preparation
Efficiency improvement
Data entry accuracy
Problem solving
Effective communication
Attention to detail
Organizational skills
Training facilitation
Work planning
Interpersonal skills
Adaptability and flexibility
Active listening
Professional and mature

Accomplishments

Part of the Ultimate Success Team for achieving Target for the year 2018.
Received Appreciation Award for being the Highest achiever in transitioning customers to Technology Banking using Online platforms, Mobile banking & Telephone banking.
Received 7 Appreciation Spot Awards from clients, colleagues Manager and Senior Management for providing Online Migration Training to clients and exceptional customer service.

Languages

English

Hindi

Marathi

Timeline

Operations Assistant - Eticore Pty Ltd

09.2022 - 04.2024

Customer Service Representative - Commonwealth Bank of Australia

08.2014 - 10.2019

Citi Service Officer - Citigroup Sydney

05.2011 - 06.2012

Team Member - National Australia Bank Ltd.

11.2007 - 11.2010

Deputy Officer - Trade Finance - Mizuho Corporate Bank Ltd.