Prajan Acharya
Dianella,WA
Summary
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
oporto
Randwick, NSW
05.2022 - 03.2025
- Scheduled staff shifts, considering peak times and individual availability.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided on-the-job training to new staff members.
- Conferred with management and subordinates to resolve problems or complaints.
- Assisted upper management with daily operations to meet standards of service and quality.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Supervised and led employees to maintain productivity and customer service levels.
Assistant Store Manager
ooshman
Randwick, NSW
12.2021 - 03.2025
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Customer Service Representative
Irish and british convenience store
Randwick, NSW
01.2022 - 07.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cleaning Assistant
good guy
Sydney, NSW
12.2021 - 07.2022
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Performed light office cleaning duties including vacuuming, dusting furniture and emptying trash cans.
- Maintained cleanliness of resident rooms by making beds, cleaning bathrooms and changing linen regularly.
- Greeted visitors warmly upon arrival to the office and provided directions when needed.
- Sanitized office furniture, equipment, and other surfaces using cleaning solutions.
- Performed a variety of tasks such as assembling furniture, cleaning homes and offices, painting walls, and landscaping yards.
Pizza Maker
i love pizza
Sydney, NSW
12.2021 - 01.2022
- Filled and served various beverages for customers.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Checked temperature of ovens prior to use to ensure optimal cooking temperatures.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Followed established recipes when creating specialty pizzas requested by customers.
Education
Bachelor of Information Technology - Information Technology
Kings Own Institute
Sydney, NSW10-2024
Master of Information Technology - Information Technology
Kaplan Business School
Perth, WASkills
- Customer service management
- Issue resolution
- Team-building activities
- Emergency response planning
- Team leadership
- Positive attitude
- POS system operation
- Sales and upselling
- Staff management
- Safety awareness
- Cash handling
- Sales monitoring
- Inventory management
- Training and mentoring
- Workplace safety
- Inventory control and record keeping
- Staff scheduling
Languages
English
Professional
Nepali
Native/ Bilingual
Certification
Food Handler Basics
Food Safety
Spice master (Crew trainer)
Shift supervisor
Timeline
Shift Supervisor
oporto
05.2022 - 03.2025
Customer Service Representative
Irish and british convenience store
01.2022 - 07.2022
Assistant Store Manager
ooshman
12.2021 - 03.2025
Cleaning Assistant
good guy
12.2021 - 07.2022
Pizza Maker
i love pizza
12.2021 - 01.2022
Bachelor of Information Technology - Information Technology
Kings Own Institute
Master of Information Technology - Information Technology
Kaplan Business School
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