Prajjwal Adhikari

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
• Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
• Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
• Developed and implemented training programs for new hires, improving overall team productivity and performance.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Developed and maintained relationships with external vendors and suppliers.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Ensured compliance with company policies, industry regulations, and safety standards in daily operations.

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• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Improved network efficiency by optimizing configurations and implementing necessary updates.
• Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
• Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
• Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Configured systems according to prescribed software and hardware frameworks.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.
• Created user accounts and assigned permissions.
• Configured and tested new software and hardware.
• Monitored system performance to identify potential issues.