PRAJJWAL ADHIKARI
Maroochydore,Australia
Summary
Dedicated Helpdesk Support Officer with expertise in networking, virtualization, and Microsoft technologies. Proven track record in delivering high-quality technical support, optimizing operational processes, and managing complex IT environments. Strong problem-solving abilities and attention to detail, with experience working independently and collaboratively to enhance user satisfaction. A passionate Information Technology graduate from Kent Institute, committed to continuous learning and professional development. Seeking to leverage technical expertise and customer service skills to contribute effectively to a dynamic IT organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Services Supervisor (Casual)
United petroleum Coolum
09.2024 - Current
- Evaluated staff performance and provided constructive feedback to drive professional growth
- Managed scheduling and workload distribution, ensuring productivity without compromising quality
- Established clear expectations for team members, fostering a collaborative work environment
- Implemented operational improvements that streamlined efficiency and enhanced customer satisfaction
- Developed training programs to improve team performance and ensure compliance with policies
IT Technician (Casual)
Ozzy Group
06.2022 - 07.2024
- Maintained office PCs, networks, and mobile devices, optimizing system performance
- Provided IT support by troubleshooting software, hardware, and networking issues
- Configured and tested network settings using tools like ipconfig, tracert, and Ns lookup
- Installed and managed IT infrastructure, including Active Directory accounts and Microsoft 365 administration
- Performed data backups using RAID and NAS solutions
- Diagnosed and resolved Windows OS-related issues, including software errors, licensing, and updates
- Offered remote support via TeamViewer, RDP, and Microsoft Teams to resolve technical issues
Education
Bachelor of Technology - Computer Networking
Kent Institute
Sydney, NSWSkills
Operating Systems: Windows Server (2012, 2012R2, 2016, 2019), Windows 8/10/11
Directory Services: Active Directory (AD), Group Policy Management, DHCP, DNS, Print Servers
Networking: LAN/WAN, TCP/IP, VLAN, OSPF, EIGRP, EtherChannel, STP
Ticketing Systems: Freshdesk
Microsoft Applications: Outlook, Exchange, Teams, SharePoint, OneDrive, Intune
Cloud Services: Microsoft Azure, Office 365 Admin, Microsoft Intune (Device Enrolment, MDM)
Certification
- Customer Service Problem-solving and Troubleshooting, LinkedIn Learning
- Explore a Career in IT Support, LinkedIn Learning
- Learning ITIL, LinkedIn Learning, 2024
- Cisco CCNA (200-301), LinkedIn Learning, 2024
Attributes
- Strong Analytical and Problem-Solving Skills
- Excellent Organizational Skills and time management
- Ability to manage multiple high-priority tasks under pressure
- Diligent Documentation and reporting practices
- Australian Full Driving License
- Permanent Residency and Full Working Rights
References
Available on request.
Timeline
Customer Services Supervisor (Casual)
United petroleum Coolum
09.2024 - Current
IT Technician (Casual)
Ozzy Group
06.2022 - 07.2024
Bachelor of Technology - Computer Networking
Kent Institute
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