Prajkta .
Melbourne, Tarneit,VIC
Summary
Dynamic PCA Worker and Front of House Staff Member with proven expertise in Personal Hygiene Assistance and Emotional Intelligence. Excelled at A1 Care For You Agency by enhancing patient care quality and fostering positive guest experiences at Hella Good. Skilled in behavioral management and patient relationship building, significantly improving client satisfaction and wellbeing.
Overview
1
1
year of professional experience
1
1
Certification
Work History
PCA Worker
A1 Care For You Agency
Melbourne, VIC
04.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Front of House Staff Member
Hella Good
Melbourne, VIC
09.2023 - 03.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Bachelor Of Health Sciences - Biotechnology
Deakin University
Melbourne, VICSkills
- Personal Hygiene Assistance
- Behavioral Management
- Emotional Support
- Dementia Care
- Emotional Intelligence
- Patient Care Quality
- Room Cleaning and Restocking
- Patient relationship building
- Attention to Detail
- Personal Care Aide (PCA)
Certification
1. Certificate 3 individual support ( Ageing, home and community)
2. DoFoodSafely certificate
3. National Police check
4. Flu vaccination
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Professional Working
Placements
Done my 120 hrs placement at VMCH Baccush Marsh
Timeline
PCA Worker
A1 Care For You Agency
04.2024 - Current
Front of House Staff Member
Hella Good
09.2023 - 03.2024
Bachelor Of Health Sciences - Biotechnology
Deakin University