Prajwal Kanna
Melbourne
Summary
Results-driven insurance and superannuation specialist with 22 months of experience in claims processing, risk assessment, and customer service. Adept at handling superannuation and disability claims, ensuring compliance with policies and regulations, and delivering exceptional client support. Strong analytical skills, attention to detail, and a proactive approach to resolving complex claim-related issues.
Overview
3
3
years of professional experience
Work History
Superannuation Claims Consultant
CBUS
12.2022 - 10.2024
- Assessed and processed superannuation and disability claims, ensuring accuracy and adherence to industry regulations
- Analyzed financial risks associated with each claim, verifying documentation for completeness and compliance
- Provided policyholders with clear, concise information regarding coverage, claim procedures, and benefit entitlements
- Collaborated with internal departments, including risk management and underwriting, to improve claims handling efficiency
- Maintained up-to-date knowledge of industry regulations, eligibility criteria, and verification procedures
- Delivered outstanding customer service, addressing inquiries and concerns with professionalism and efficiency
Inbound Customer Service Representative
Startek
03.2022 - 11.2022
- Managed high volumes of inbound and outbound calls, resolving customer inquiries with efficiency and professionalism
- Identified customer needs, researched issues, and provided tailored solutions to enhance satisfaction
- Maintained accurate records of customer interactions and account updates within the internal database
- Handled escalated service issues, preserving customer relationships and ensuring long-term satisfaction
Education
Bachelor of Business - Information Systems
RMIT University
Melbourne, VIC12.2022
Skills
- Claims Processing & Documentation
- Superannuation & Disability Insurance
- Risk Assessment & Compliance
- Customer Service & Relationship Management
- Policy Interpretation & Benefit Explanation
- Data Entry & Records Management
- Problem-Solving & Decision Making
- Microsoft Office & Database Management
Technical And Language Proficiency
Microsoft Office Suite, Claims Management Systems, English, Full Professional, Tamil, Full Professional, Telugu, Full Professional
Timeline
Superannuation Claims Consultant
CBUS
12.2022 - 10.2024
Inbound Customer Service Representative
Startek
03.2022 - 11.2022
Bachelor of Business - Information Systems
RMIT University
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