Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Prakash Acharya

Quenbeyan,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Coles Express
12.2021 - Current
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Quickly and accurately answered customer questions, suggested effective solutions, and always maintained conversion rate of 36% per week.
  • Served more then 200 customer per shift ( 7 hour shift ).
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Electrical Engineering Technician

Clean Tech Controls
06.2021 - 06.2022
  • Evaluated electrical installations and systems to isolate faults and implement corrective actions.
  • Leveraged mastery of AutoCAD Electrical Toolset to develop and document electrical schematics.
  • Identified specific cables, fuses and circuit breakers required for assigned installations.
  • Developed engineering documentation detailing system requirements and diagnostic procedures.
  • Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
  • Reviewed engineering design proposals and completed drawings to determine feasibility of each plan and assess conformance with both safety and sound engineering practices standards.

Food and Beverage Team Leader

Manly Wine
12.2019 - 06.2020
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Worked with qualified chef to diversify menu with new offerings.
  • Set and enforced performance and service standards to keep aconsistent, high-quality environment devoted to customer satisfaction.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol programs.
  • Supervised a team of 5 members.

Cleaning Crew Member

Inside Out Cleaning
06.2018 - 12.2018
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Emptied trashcans and transported waste to collection areas.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Education

Master of Engineering - Electrical Enginnering

University of Wollongong
Wollongong, NSW
12.2020

Skills

  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Refunds and Returns Management
  • Database Management
  • Money handling abilities
  • Cleaning Products
  • Time Management
  • Trash Pickup
  • Safety Standards
  • Interior and Exterior Cleaning

Timeline

Customer Service Representative

Coles Express
12.2021 - Current

Electrical Engineering Technician

Clean Tech Controls
06.2021 - 06.2022

Food and Beverage Team Leader

Manly Wine
12.2019 - 06.2020

Cleaning Crew Member

Inside Out Cleaning
06.2018 - 12.2018

Master of Engineering - Electrical Enginnering

University of Wollongong

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Prakash Acharya