Summary
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

PRAKASH LAMSAL

Saint Albans,VIC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Customer service representative / Cashier

Trugold Pty Ltd
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Cultivated interpersonal skills by building positive relationships with others.

Produce Team member

Gangemi
  • Gangemi Fruit and Vegetable store, Burnswick
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.

Sales Representative

The Furniture People
09.2023 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Maintain outstanding store condition and visual merchandising standards
  • Ascertain customers’ needs and wants
  • Recommend and display items that match customer needs
  • Actively involve in the receiving of new shipments
  • Keep up to date with product information
  • Accurately describe product features and benefits
  • Follow all companies policies and procedures

Retail Assistant

VCT Tobacconist
09.2023 - Current
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales
  • not sell smoking products to anyone under the age of 18
  • keep all smoking products out of sight
  • have one single point of sale in your retail outlet
    comply with mandatory signage requirements

Education

Masters - Information And Communication Technology

Canterbury Institute of Management
Melbourne, VIC
08.2025

Bachelor's - Electronics And Communications Engine

Western Region College
Pokhara Nepal
06.2022

Skills

  • Product Knowledge
  • Report Generation
  • Complaint Resolution
  • Information Security
  • Consultative Sales
  • Appointment Scheduling
  • Data Collection
  • Stocking and Replenishing
  • Customer Needs Assessment
  • Product and Service Sales
  • Selling Skills
  • Answering Customer Questions
  • Meeting Logistics
  • Meeting KPIs
  • Billing and Payment Processing
  • C, C, Python
  • Automation projects
  • Effective problem solving skills

Affiliations

I am a hardworking and experienced individual with experience as a team member, retail assistant, cashier, customer service representative and sales representative. I am looking for a job around me related to team members . I have a sound knowledge and awareness of health and safety in the workplace. I would like to pursue my career in the busy environments as a sales team member, as it defines my experience and interest well.

Languages

English
Professional Working
Nepali
Native or Bilingual

Timeline

Sales Representative

The Furniture People
09.2023 - Current

Retail Assistant

VCT Tobacconist
09.2023 - Current

Masters - Information And Communication Technology

Canterbury Institute of Management

Bachelor's - Electronics And Communications Engine

Western Region College

Customer service representative / Cashier

Trugold Pty Ltd

Produce Team member

Gangemi

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PRAKASH LAMSAL