Prakash Ramanathan
Bungarribee,NSW
Summary
Dynamic and results-oriented professional with extensive experience as a Customer Service Representative at McDonald's Blacktown Sports Park. Experience in consultative sales and report generation, boosting customer satisfaction and streamlining inventory management. Demonstrated exceptional teamwork and persuasion skills, contributing to significant business growth. Customer Service Representative bringing top notch skills in oral and written communication, active listening and analytical problem solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customised solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
McDonald's Blacktown Sports Park
07.2021 - 02.2023
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in assigned department.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
High School Diploma -
St Pauls Catholic College
Greystanes, NSW09.2024
Skills
- Paperwork Processing
- Follow-up skills
- Customer consulting
- Persuasion techniques
- Goal-Oriented
- Business growth and retention
Timeline
Customer Service Representative
McDonald's Blacktown Sports Park
07.2021 - 02.2023
High School Diploma -
St Pauls Catholic College
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