Prakash Ranabhat Chetry
Craigieburn,VIC
Summary
Resourceful System Administrator consistently responds to a wide range of technical challenges with a focused and creative approach. Highly effective at problem-solving and decision-making. Over 8 years of progressive IT experience.
Overview
7
7
years of professional experience
Work History
System Administrator
Amplifon Australia
07.2022 - Current
- Evaluated emerging technologies for relevance within the organization''s infrastructure, making recommendations based on potential benefits or risks involved with adoption/integration processes.
- Designed and evaluated WAN and LAN connectivity technologies.
- Worked with users to determine areas of technology in need of improved usability.
- Evaluated software products to determine compatibility with existing systems.
- Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
- Adopted cost-effective, useful solutions to implement into current systems.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Skilled at working independently and collaboratively in a team environment.
IT Field Support Technician
Arvensys Technologies
03.2019 - 06.2022
- Resolved a diverse range of technical issues across
multiple systems and applications for customers and
end-users across various time zones. - Provided Tier 1 IT support to non-technical internal
users through desk-side support services. - Provided documentation on troubleshooting of
technical processes to support desk staff. - Configured hardware, devices and software to set
up workstations for employees. - Evaluated systems according to predetermined checklist and noted issues.
IT Field Support Technician
PeopleBank Australia
04.2017 - 03.2019
- Team Lead responsible for the installation of registers in
all major Australian Supermarkets. - Responsible for leading a team of up to six people
during hardware and software installation. - Responsible for ensuring that supermarket hardware
and software change had no downtime on the store
operations. - Manage and install PC, servers and network
devices.
Education
Masters - Information And Communication Technology
La Trobe University
Bundoora, VIC08.2014
Bachelor of Engineering - Information Technology
Maharishi Dayanand University
Rohtak01.2008
Skills
- MCSA
- ITIL
- Incident Management ( ServiceNow)
- Backup Management
- User Management
- Web Security
- End point configurations
- Remote Conferencing Support
- Hardware troubleshooting
- Software Deployment
- Virtualization Technologies
- Help Desk Software
- VoIP Systems
- Email Administration
- IT Documentation
- Vendor Relationship Management
- Technical Support
- Desktop troubleshooting
Timeline
System Administrator
Amplifon Australia
07.2022 - Current
IT Field Support Technician
Arvensys Technologies
03.2019 - 06.2022
IT Field Support Technician
PeopleBank Australia
04.2017 - 03.2019
Masters - Information And Communication Technology
La Trobe University
Bachelor of Engineering - Information Technology
Maharishi Dayanand University
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