Prakash Rao
IT/Cloud Infrastructure Lead
Epping
Summary
Accomplished IT Leader with over 17 years of robust experience in the financial services sector, renowned for driving strategic initiatives and delivering project management excellence. My expertise encompasses a broad spectrum of competencies, including strategic planning, people management, and technical leadership. With a proven track record in managing substantial budgets, I excel in steering operations towards achieving organizational goals while rigorously upholding industry compliance standards. My commitment to operational excellence and my ability to lead cross-functional teams have consistently resulted in enhanced efficiency and profitability for the organizations I’ve served. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
IT Infrastructure Lead
Dairy Australia
1 2023 - Current
- Managing and overseeing a team of managed services providers for the administration of Cloud and IT Infrastructure
- Managing Financial operations, such as budgeting for IT Softwares, equipment for the Financial year
- Regular payments to the vendors as part of Opex maintenance
- Escalation point for regular process and technology related issues for the team
- Ensure the infrastructure is compliant and secure according to the cyber security standards.
- Ensured optimal performance of critical systems by regularly updating and patching Cloud infrastructure.
Tech Lead, Incident Manager
Computershare Technology Services Pty Ltd
02.2018 - 01.2023
- Spearheaded and managed a dynamic Storage and Backup team of three members, demonstrating effective leadership in achieving team objectives
- Successfully executed high-impact projects focused on Azure migration, load balancing, and security, showcasing proficiency in cutting-edge technologies
- Played a pivotal role in Management and implementation of Platform Refresh project, overseeing end-to-end implementation of critical initiatives valued at over 10 million dollars
- Led migration efforts for data storage and networking components, ensuring seamless transition from legacy technologies to modern solutions
- Personally managed financial aspects, encompassing comprehensive capex and opex planning
- Served as the primary escalation point for routine BAU infrastructure issues and incidents, showcasing expertise in prompt issue resolution and effective troubleshooting
- Conducted regular meetings with vendors, facilitating open communication for addressing BAU challenges, budget discussions, and project initiation, fostering strong partnerships
- Achieved OpEx savings exceeding 150,000 A$ by collaborating with vendors to optimize maintenance charges and curtail unnecessary expenditures
- As a Change Manager, initiating and leading bridge calls, steering effective communication, and coordinating teams to uphold infrastructure uptime in alignment with service level agreements.
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
Technology Operations Manager
JPMorgan Chase
02.2014 - 09.2017
- Managed a 12-member deployment team responsible for the seamless implementation of Storage and Backup solutions
- Collaborated with industry giants like Dell EMC, VMware, HDS, HP, NetApp, IBM, CISCO, Brocade, Veritas, and Oracle, ensuring Business as Usual (BAU) operations were executed with precision and timeliness
- Led a team overseeing 24/7 operations of the bank's infrastructure, specifically focusing on servers and storage
- Achieved a 95% refresh of non-compliant infrastructure within eight months and completed 100% within a year, proactively resolving critical issues to minimize transition-related outages
- Implemented strategic measures that reduced major incidents from 400 to under 20 annually, fostering a more stable operational environment
- Optimized workflow efficiency by automating change approvers' notifications, resulting in a weekly time saving of 40 hours
- Effectively addressed chronic and high-priority complex issues, ensuring full compliance and timely resolutions
- Regularly provided executive updates on critical issues, maintaining transparent communication channels
- Served as an escalation point of contact, offering technical and process-related support to engineers, contributing to efficient problem resolution
- Coordinated with internal business units and problem management teams, driving Root Cause Analysis (RCA) and implementing preventive measures to forestall issue recurrence
- Delivered prompt responses to internal clients regarding storage provisioning, decommissions, troubleshooting, and zoning-related tasks
- Spearheaded a significant cleanup project, resulting in substantial cost savings for the firm through effective capacity management
- Applied expertise in release management and service management frameworks, including ITIL, to enhance operational efficiency
- Authored comprehensive documents outlining Standard Operating Procedures, internal processes, and technical troubleshooting protocols
- Pioneered the transformation of the team into a dedicated engineering unit, a trailblazing initiative within the industry, with engineers seamlessly balancing primary and secondary roles.
Team Lead, Professional Services
Dell Technologies, Client: JPMorganChase
07.2010 - 01.2014
- Managed a dynamic team of 14 professionals in the Infrastructure Deployment department, ensuring seamless project execution
- Earned recognition with a Platinum Award from DellEMC for achieving an outstanding 95% End-to-End SLA for the deployment team
- Spearheaded critical responsibilities in Infrastructure/Storage Administration and Virtualization operations, contributing to the robust support of the bank's extensive Storage infrastructure, encompassing approximately 180 petabytes
- Effectively managed and resolved chronic and high-priority complex issues with a commitment to full compliance
- Regularly communicated updates on ongoing issues to senior management, showcasing transparency and accountability
- Served as a crucial escalation point for engineers, offering technical and process-related assistance to ensure optimal team performance
- Collaborated closely with internal customers and problem management teams, fostering coordination to drive Root Cause Analysis (RCA) and implement preventive measures to forestall issue re-occurrence
- Played a pivotal role in various high-impact projects, including Infrastructure & Storage Array Performance Analysis and Remediation, Data Center migrations, and Mitigation of Fabric issues, demonstrating adaptability and strategic involvement.
Storage Systems Engineer
IBM India Private Limited, Client: Hartford Insurance
08.2009 - 07.2010
- Managing Storage Infrastructure, Switches on different zones like Production, Development, and Testing
- Responsible for handling day-to-day operations of client's infrastructure as a Storage Systems Administrator
- Report and manage any technical issues within the server and storage area network infrastructure
- Providing SAN administration and design services to the client
- Implemented Disaster recovery solutions and control operations on EMC technologies such as SRDF/Async, SRDF/Sync and SRDF/AR
- End-to-End design, implementation and installation of customer solution designs and projects
- Managing RCA and documentation of problem analysis for future references
- Successful planning and executed complete DC relocation with minimal downtime.
Systems Engineer
Wipro Technologies, Client: DellEMC
03.2007 - 08.2009
- Assisting clients globally to resolve the issues on Storage and Server Infrastructure
- Provide technical inputs to various projects dealing with troubleshooting of EMC Storage Infrastructure
- Establishing and maintaining contact with vendors for support and problem resolution
- Taken care of multiple tasks on Storage Area Network infrastructure such as Migrations, Implementation and Management
- Monitoring and reporting on agreed SLA's on the infrastructure layer
- Research and recommend innovative ideas and wherever possible to automate sys admin tasks
- No schedule deviation beyond norms in configuration management, inputs & status reports to the clients.
Education
MBA - Strategy, Marketing, Data Analytics, People Mgmt
Melbourne Business School
Melbourne 03.2024 - Current
Master of Science - Computer Science
Thiruvalluvar University
Vellore, India 03.2004 - 04.2006
Bachelor of Science - Computer Science
S.V. University
Tirupati 04.2000 - 04.2003
Skills
Leadership and Team Management
Project Management
Strategic Planning
Financial Operations
Cyber Security Awareness
Cloud Technologies Oversight
Vendor Management
IT Service Delivery and Governance
Excellent Communication
Adaptable and Flexible
Infrastructure architecture
Certification
ITIL Service Operations Certification
Timeline
MBA - Strategy, Marketing, Data Analytics, People Mgmt
Melbourne Business School
03.2024 - Current
Tech Lead, Incident Manager
Computershare Technology Services Pty Ltd
02.2018 - 01.2023
Technology Operations Manager
JPMorgan Chase
02.2014 - 09.2017
Team Lead, Professional Services
Dell Technologies, Client: JPMorganChase
07.2010 - 01.2014
Storage Systems Engineer
IBM India Private Limited, Client: Hartford Insurance
08.2009 - 07.2010
Systems Engineer
Wipro Technologies, Client: DellEMC
03.2007 - 08.2009
Master of Science - Computer Science
Thiruvalluvar University
03.2004 - 04.2006
Bachelor of Science - Computer Science
S.V. University
04.2000 - 04.2003
IT Infrastructure Lead
Dairy Australia
1 2023 - Current
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