Prakash Shrestha
ASHFORD,SA
Summary
Trainee Assistant on Digital Channel Support Department appeared to be a perfect job for me where I can employ my knowledge, skills and abilities with sound management team and also where I can learn with the team pushing me to level up. Worked with amazing team with having to deal with customers, vendors, branch offices and departments, and senior managers. Internship on Rastriya Banijya Bank Limited raised my soft and technical skills and job at NIC ASIA Bank Limited employed existing skills and helped me learn much more skills.
Overview
2
2
years of professional experience
Work History
Trainee Assistant
NIC ASIA Bank Limited
04.2022 - 11.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- ATM Monitoring
- Coordinating with necessary departments and branches
- Reporting to upper-level management
- Customer Support
- Ensure proper functioning of all ATM machines
- Keep record of vendors and atm management
Customer Service Representative
Rastriya Banijya Bank
09.2020 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
Education
Masters of Business Information Systems - Business Information Systems
Torrens University Australia
Adelaide, SA12.2024
BBA - Finance
Shanker Dev Campus
Tribhuwan University07.2021
Skills
- Multitasking
- Critical thinking
- Calendar management
- Reporting, Data Management and Analysis
- Excellent communication
- Time management
- Team collaboration
- Microsoft Office proficiency
Hobbies
Reading books, travelling, exploring new things, thinking about ideas and plans, enjoy being with nature, love sports, and many more
References
- Shiva Prakash Dhakal (NIC ASIA Bank Limited)
Manager, Mobile: +9779851241883
Email: shiva.dhakal7397@nicasiabank.com
- Anita Shrestha (Rastriya Banijya Bank Limited)
Manager, Mobile: +9779851143720
Email: shrestha.anita@rbb.com.np
- Siddharth Tandukar (NIC ASIA Bank Limited)
Senior Assistant, Mobile: +9779851121007
Email: Siddhartha.tandukar@nicasiabank.com
Certifications/Licences
- ·National Police Clearance check (Issued on December 14, 2022)
- ·Experience Certificate working on NIC ASIA Bank Limited.
Timeline
Trainee Assistant
NIC ASIA Bank Limited
04.2022 - 11.2022
Customer Service Representative
Rastriya Banijya Bank
09.2020 - 12.2020
Masters of Business Information Systems - Business Information Systems
Torrens University Australia
BBA - Finance
Shanker Dev Campus
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