Prakash Sunda
Sydney,NSW
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Big Bazar. Excelled in complaint resolution and account updating, significantly improving client retention. Skilled in negotiation tactics and customer needs assessment, adept at fostering positive relationships. Achieved notable success in resolving inquiries and complaints, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Big Bazar
03.2021 - 05.2023
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Bachelor of Arts - Law
AMITY UNIVERSITY
Noida India06-2012
Skills
- Account updating
- Complaint resolution
- Scheduling
- Customer needs assessment
- Contract negotiation expertise
- Negotiation tactics
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Big Bazar
03.2021 - 05.2023
Bachelor of Arts - Law
AMITY UNIVERSITY
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