Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Prakriti Joshi

Potts Point,NSW

Summary

As an Assistant Manager at Rivareno Gelao, I bring strong leadership and communication skills to oversee daily operations and ensure excellent customer service. With experience as a Cashier at 7-Eleven, I have developed effective time management and teamwork abilities. I hold a Bachelor's degree in Information Systems from the Australian Institute of Higher Education, which has equipped me with computer skills and proficiency in Microsoft Office, including Excel. I am motivated to take on challenges and continuously strive for personal and professional growth. My positive attitude and strong moral values contribute to my success in the real world. I am eager to apply my skills and contribute to the success of your team.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Rivareno Gelao
09.2020 - Current
  • Currently serving as Assistant Manager at Rivareno Gelao, where I oversee daily operations and ensure excellent customer service
  • Responsibilities include managing staff, maintaining inventory, handling customer inquiries and complaints, and ensuring a clean and organized store environment
  • Utilize effective communication and leadership skills to motivate and guide team members, resulting in increased productivity and customer satisfaction.

Inbound Call Center Agent

Vaya Mobile
08.2018 - 10.2020
  • Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
  • Developed a strong rapport with customers, ensuring repeat business and positive feedback.
  • Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
  • Adhered to company policies and guidelines while providing timely responses to customer requests or complaints.
  • Made an average of 35-40 outbound and inbound calls per day.

Education

Bachelors in Information Systems -

Australian Institute of Higher Education
Sydney, NSW
04.2022

Skills

  • Decision Making
  • Leadership Skills
  • Ability to Work Under Pressure
  • Communication Skills
  • Leadership and Communication
  • Customer Service
  • Time Management
  • Teamwork
  • Computer Skills
  • Microsoft Office
  • Product and Service Knowledge

Languages

English
Hindi
Nepalese

References

Veronica Maggiorelli, 0420855209, Rivareno Gelato

Timeline

Assistant Manager

Rivareno Gelao
09.2020 - Current

Inbound Call Center Agent

Vaya Mobile
08.2018 - 10.2020

Bachelors in Information Systems -

Australian Institute of Higher Education
Prakriti Joshi