Prakriti
Quakers Hill,NSW
Summary
Adept at fostering client independence and enhancing team productivity, I excelled as a Disability Support Worker and Team Leader at Safe Hands. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I improved care plans and boosted team efficiency. My empathetic customer service and leadership skills drove substantial improvements in client satisfaction and team performance.
Overview
6
6
years of professional experience
Work History
Disability Support Worker and Team Leader
Safe Hands
12.2020 - Current
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Kept accurate records for client files and handled related paperwork.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Maintained detailed records of patient progress, documentation of services and case notes.
Customer Service Representative
BP Connect
09.2018 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
MBA - Accounting And Business Management
Victoria University
Sydney, NSW12.2019
BBA - Accounting And Business Management
Gurunanak Dev University
Punjab ,India 09.2016
Skills
- Critical Thinking
- Excellent communication
- Relationship Building
- Customer Service Management
- Team Collaboration
- Organization and Multitasking
- Documentation skills
- Progress Monitoring
- Team Leadership
- Customer Relations
- Microsoft Excel
- Working knowledge of CM9
Timeline
Disability Support Worker and Team Leader
Safe Hands
12.2020 - Current
Customer Service Representative
BP Connect
09.2018 - 11.2021
MBA - Accounting And Business Management
Victoria University
BBA - Accounting And Business Management
Gurunanak Dev University
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