Prakriti Kadel

• Developed robust automated testing frameworks, reducing the need for manual testing efforts.
• Presented technical concepts clearly during team meetings, fostering a collaborative environment for innovation.
• Involved in checking routine health check of devices eg: ICE, F5 CGNAT, IBR, BIGPOND, NGPCS
• Used iTAM for change management and for creating tickets.
• Implemented agile methodologies to streamline project management and improve overall productivity.
• Configuring, Monitored devices remotely using secure crt to connect and manage network devices such as routers, switches, firewalls, and servers across a network.

• Engaged in user support interactions via telephone, chat and email platforms.
• Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
• Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
• Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end-user.
• Assist with login issues, password resets, and basic application support.

• Address guest or client inquiries in person, via phone, or through email.

• Coordinate with other departments to ensure availability and proper scheduling.

• Handle the check-in and check-out processes in hotels.
• Resolved guest issues effectively, ensuring a positive customer experience.
• Used internal software, opera, gxp to process reservations, check-ins and check-outs.

• Developed communication skills and was able to understand troubleshooting practically.
• Reduced downtime with proactive IT support and rapid issue resolution.
• Providing full support to the client, resolving their internet issue
• Improved user satisfaction by promptly addressing IT issues and providing effective solutions.