Prakriti Paudel
Auburn,NSW
Summary
Dynamic Client Relationship Manager with a master’s degree in Applied Information Technology from Victoria University, Sydney. I am eager to bring my robust project management skills and industry knowledge to the QBE's workers' compensation division. Seeking a challenging opportunity to manage a portfolio of agencies within QBE's Insurance for NSW, I aim to be the main point of contact, driving both performance and service to strategically create and present claims analysis packs to external agency stakeholders.
Overview
7
7
years of professional experience
Work History
Admissions Coordinator/Sales Representative
HammondCare Waratah and Cardiff
04.2022 - 08.2023
- Planned, coordinated, and facilitated regular interdisciplinary team meetings, ensuring effective communication and collaboration
- Developed and maintained detailed meeting agendas, streamlining discussions and prioritizing key topics for focused sessions
- Demonstrated organizational skills in managing various types of meetings, including those involving residents, families, and internal staff
- Coordinated comprehensive admissions processes, ensuring regulatory compliance and meticulous record-keeping
- Applied advanced time management and organizational skills to prioritize tasks efficiently
- Engaged in project management, lead management, and sales forecasting
- Proactively managed stakeholder and relationships through various campaigns
- Utilized Salesforce, SAP, and Epicor for efficient data management, ensuring accuracy and accessibility of resident records and admissions information.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
IT Support Technician (Internship)
TINYSOL IT SOLUTIONS
03.2021 - 03.2022
- Served as the first point of contact for customers seeking technical assistance over the phone or email
- Diagnosed and resolved software, hardware, and connectivity issues
- Developed and implemented an efficient ticketing system for monitoring and troubleshooting
- Provided clients with information on available upgrades and assisted in installations
- Administered aspects of the active directory, troubleshooting Windows 10-related issues
- Utilized various remote tools like RDP and AnyDesk for troubleshooting.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
Personal Support Worker/Team Leader
HammondCare
11.2018 - 12.2021
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Organized paperwork related to patient treatments and maintained accurate records.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Administered medications according to physician's orders and monitored responses to treatment regimens.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
HOSPITAL PHARMACIST/INDUSTRIAL PHARMACIST
Lomus Pharmaceuticals
Kathmandu, Nepal
04.2016 - 06.2017
- Assisted in managing the district drug warehouse, including procurement, storage, distribution, and record-keeping
- Conducted periodic self-inspections to monitor drug expiry dates and managed inventory
- Supervised and monitored under district health facilities for medicine supply chain management.
Education
Professional Year Program (IT) -
QIBA, Sydney Campus
Masters of Applied Information Technology -
Victoria University, Sydney
Bachelor of Pharmacy -
Little Angel’s College of Higher Studies, Lalitpur, Kathmandu
Skills
- Project Management
- Time Management and Organization
- Administrative Experience
- Customer Service
- Computer Literacy
- Healthcare Industry Expertise
- Marketing Strategy
- Interpersonal Communication
- Problem-solving
- Numeracy Skills
- Protocols and Guidelines
- Familiar with Zen Desk and Freshdesk ticketing systems
- Salesforce
- Windows Server 2016
- Microsoft 365 and Azure
- Client Relations
- Database Management
- Business Correspondence Writing
- Planning and Coordination
- Inbound Call Management
- Account Updating
- Inbound and Outbound Calling
- Customer Relations
- CRM Software
- Sales Expertise
- Lead Generation
Projects
Maintaining Security and Privacy in Web and Mobile Applications, 02/2020, Evaluated security and privacy issues in developing web and mobile applications and proposed solutions., Microsoft tools (Word, Excel, and PowerPoint), Achieved a High Distinction.
References
Provided upon request
References
References available upon request.
Timeline
Admissions Coordinator/Sales Representative
HammondCare Waratah and Cardiff
04.2022 - 08.2023
IT Support Technician (Internship)
TINYSOL IT SOLUTIONS
03.2021 - 03.2022
Personal Support Worker/Team Leader
HammondCare
11.2018 - 12.2021
HOSPITAL PHARMACIST/INDUSTRIAL PHARMACIST
Lomus Pharmaceuticals
04.2016 - 06.2017
Professional Year Program (IT) -
QIBA, Sydney Campus
Masters of Applied Information Technology -
Victoria University, Sydney
Bachelor of Pharmacy -
Little Angel’s College of Higher Studies, Lalitpur, Kathmandu
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