Summary
Overview
Work History
Education
Skills
Training
INTERNSHIPS
Affiliations
Language
References
Timeline
Generic

Pramod Basnet

Glenroy,Australia

Summary

Compassionate provisional social worker with a Master of Social Work, focused on empowering marginalized individuals. Extensive experience in aged care, personal care assistance, and case management, including conducting assessments and creating support plans. Expertise in navigating complex service systems such as My Aged Care and NDIS, ensuring service users access necessary services. Strong communication and outreach skills, committed to best practices in service delivery as a Care Finder Case Manager.

Overview

4
4
years of professional experience

Work History

PERSONAL CARE ASSISTANCE

ESTIA HEALTH
, VIC
01.2024 - Current
  • Provided empathetic and person-centered care to residents, assisting with daily living activities.
  • Supported residents with dementia and Alzheimer’s disease, effectively managing challenging behaviors through redirection and engagement.
  • Offering emotional and psychological support, particularly for individuals in palliative care or dementia care, ensuring their comfort and dignity.
  • Observed and reported changes in residents' conditions, meticulously recording daily care notes and incident reports accurately.

HEAD SALES REPRESENTATIVE

J & T TRIPODI FRUITS AND VEG Trust
01.2022 - 01.2024
  • Ensure that the customer's needs and expectations are met or exceeded.
  • Build a positive relationship with the customer, understand their needs, and offer solutions to meet those needs.
  • Be knowledgeable about the products or services being sold and provide accurate information to the customer.
  • Be responsive to the customer's inquiries, concerns, and complaints.
  • Proactively address any issues that arise and work to resolve them in a timely and effective manner.
  • Strive to create a positive customer experience.
  • Focus on building long-term relationships with customers rather than just making a one-time sale.

TEAM LEAD of DATA ANALYSIS

NCELL CENTER
01.2021 - 01.2022
  • Facilitate open and transparent communication between team members and other stakeholders.
  • Encourage active listening and constructive feedback among team members.
  • Clarify team goals, objectives, and expectations to ensure that everyone is aligned.
  • Develop and maintain team processes and procedures to ensure consistency and accountability.
  • Provide regular feedback and recognition to team members to maintain morale and motivation.
  • Foster a positive team culture that values collaboration, creativity, and innovation.
  • Identify and resolve conflicts within the team in a timely and effective manner.
  • Provide coaching and support to team members to help them develop their skills and achieve their goals.

Education

Certificate III - Individual Support (Ageing and Disability)

Edustep
VIC
01.2024

Masters - Social Work

Australian College of Applied Professions
Melbourne, VIC
01.2024

Graduate Certificate - Human Services

Australian College of Applied Psychology
Melbourne, VIC
01.2022

Bachelor of Arts - Archaeology and Sociology

Khwopa College
Bhaktapur, Nepal
01.2020

Skills

  • Case management and client support
  • Crisis intervention and advocacy
  • System navigation expertise
  • Client engagement and outreach
  • Person-centered care strategies
  • Communication and collaboration skills
  • Documentation and compliance management
  • Team leadership and process improvement
  • Aged care sector knowledge

Training

  • Caregiving Skills - Dementia Care, Alison
  • MARAM Working with Adults using Violence - Identification, Safe and Equal
  • Working with Aboriginal and Torres Strait Islander, Western Australian Government Workforce
  • Supporting Children with Trauma, Emerging Minds Learning
  • Preventing Suicide in Emergency Departments, Zero Suicide
  • MARRAM BRIEF AND INTERMEDIATE TRAINING, Safe and Equal

INTERNSHIPS

Personal Care Assistant, Aurrum Aged Care (2024)

  • Assisting with Daily Living: Helping residents with personal care tasks like bathing, dressing, and eating.
  • Promoting Well-being: Monitoring residents’ health, assisting with medication, and encouraging social activities.
  • Providing Person-Centered Care: Tailoring care to individual needs and preferences, respecting cultural and personal differences.
  • Supporting Independence: Encouraging self-reliance and providing education on adaptive techniques.
  • Ensuring Safety: Maintaining a safe environment, following hygiene protocols, and identifying potential risks.

Provisional Social Worker, Link Community and Transport (2024)

  • Work with My Aage Care Portal: help service users according to their funding such as CHSP, DVA, HCP, NDIS and custom funding.
  • Provided transportation services: Assisted older adults and individuals with disabilities in accessing essential services and activities.
  • Supported social inclusion: Organized and facilitated social outings and activities to promote community engagement and combat loneliness.
  • Advocated for Service users rights: Represented Service users’ needs and interests to relevant authorities, such as government agencies or service providers.
  • Connected Service users with resources: Assisted Service users in accessing support services, such as gardening, cleaning and assistance shopping.
  • Provided crisis intervention: Responded to urgent situations and provided immediate support to Service users in need.
  • Conducted assessments: Assessed Service users’ needs and developed individualized care plans.
  • Maintained Service user records: Documented Service user interactions, assessments, and interventions.
  • Collaborated with other professionals: Worked with other professionals, such as health care providers and community workers, to provide comprehensive care for Service users.

Student Clinician, ACAP CLINIC, MELBOURNE (2023)

  • Service user Assessments - Conduct comprehensive assessments to understand Service users’ mental health needs.
  • Individual Counseling - Provide one-on-one counseling sessions to address Service users’ psychological concerns.
  • Case Management - Manage Service user cases, coordinate services, and create treatment plans.
  • Crisis Intervention - Respond to and manage crisis situations, providing immediate support.
  • Collaboration with Treatment Team - Work closely with other mental health professionals to ensure coordinated care.
  • Advocacy - Advocate for Service users’ needs and rights within the clinic and external systems.
  • Documentation - Maintain accurate and confidential Service user records, including progress notes.
  • Resource Referral - Connect Service users with community resources to enhance overall well-being.

Affiliations

  • Iconography

Language

English
Full Professional
Nepali
Native/ Bilingual
Hindi
Full Professional

References

References available upon request.

Timeline

PERSONAL CARE ASSISTANCE

ESTIA HEALTH
01.2024 - Current

HEAD SALES REPRESENTATIVE

J & T TRIPODI FRUITS AND VEG Trust
01.2022 - 01.2024

TEAM LEAD of DATA ANALYSIS

NCELL CENTER
01.2021 - 01.2022

Certificate III - Individual Support (Ageing and Disability)

Edustep

Masters - Social Work

Australian College of Applied Professions

Graduate Certificate - Human Services

Australian College of Applied Psychology

Bachelor of Arts - Archaeology and Sociology

Khwopa College
Pramod Basnet