Pramod Bhosle
Kalkallo,Australia
Summary
Business analyst, thoroughly investigate issues using testing and quantitative analysis tools before creating comprehensive solutions that are customized to meet the unique needs of each business. Excels at giving complicated information in a way that is simple to understand, enabling clients to make decisions with confidence in a timely manner. Certified Business Analyst. If given the chance, Would be ideal for the business analyst position since, can solve challenging issues that prevent the business from moving forward, and mine breadth of knowledge will undoubtedly be beneficial to the business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Business Analyst/ Consultant
DWS
07.2022 - 11.2023
- Worked for TOLL Australia (Client), handling application management for commissioning and decommissioning the applications
- Shared understanding across business units of how the organization can deliver monthly releases and generate both functional and non-functional requirements
- Responsible for overseeing, monitoring, and preserving application artefacts and documentation on dashboard via Excel and SharePoint
- Alignment across stakeholders — by looking at service across the organization, gain a shared understanding and more easily align on directions for commission and/ or decommission the applications
- Ensuring that the team regularly demonstrates a correct grasp of development of business cases (applications) and benefits realization
- Supporting the implementation team for new projects like ‘Make Good Activity’ in regard to the application maintenance and remediation for existing applications
- In collaboration with teams, define the application data for the unused and/ or affected applications
- Managing stakeholders through frequent intervals and sprints
- Lead the mapping and analysis of application inventory processes and workflows using tools, techniques, and technology for data capture and modelling
- Accountable for documenting, monitoring, and maintaining project artefacts and documentation, including the inventory's commissioning and decommissioning
- Meeting SLA's/ Timelines
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies
- Collaborated with stakeholders to define project objectives and criteria
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Business Analyst
Tata Consultancy Services
07.2012 - 06.2022
- Lead business process and workflow mapping/analysis using data capture and modelling technologies, methods, and tools
- Reporting and stakeholder management, Design monitoring and management
- Working with current state processes for improving both the user experience and operational delivery which can be used use as a modelling approach to define a future implementation of the process via strategic planning
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Investigating the possible remediation matter and carrying out initial discovery activities in close collaboration with the Remediation Team to help rank the matter in the remediation process flow
- Accountable for, tracking, and maintaining project/ program documentation and artefacts including technical and functional documentation, platform architectural diagrams, Implementation plans
- Land Access consultation
- NBN platform integration with Maximo and ServiceNow
- Alongside change management process implementation
- Proficiency with CRM tools that automate time-consuming marketing tasks, like emails and events, and offer more insight into the customer journey from prospect to lead
- Obtaining all Maximo tickets and activities through ServiceNow
- Monito Using ServiceNow, the automation of task assignment to various SDPs was carried out
- Salesforce Implementation Scope to: Helps define project goals, objectives, and deliverables, ensuring alignment with business needs; offers a comprehensive roadmap for the entire implementation process, ensuring that all necessary steps are taken
- Lays out project schedules and objectives to ensure that everyone is responsible and on schedule
- Clearly outlines roles and responsibilities to avoid misunderstandings and guarantee effective teamwork
- Reduces miscommunication and delays by facilitating efficient coordination and communication amongst stakeholders
- Conducting workshops to support the KT to the automation and remediation team (for ServiceNow)
- Shared understanding of how process execution results in the user’s experience
- Identification of improvement opportunities
- Helping the UAT teamwork with the developers to launch ServiceNow eventually fulfilled the SLAs for Maximo's decommissioning
- Assisting in building a structure of the services and links among them that comprise the infrastructure of your business is made possible by the ServiceNow database application
- Collaborated with stakeholders to define project objectives and criteria
- Performed gap analysis to identify areas of improvement
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Monitoring to deploy new applications for end users alongside with the developer team and testers and providing them with useful assistance, if required.
IT System support Analyst/ Customer Service
Hutchison 3 Global Services
11.2010 - 07.2012
- Monitored and maintained computer systems and networks
- Ensured system, network problems and hardware/software faults are diagnosed and resolved by providing technical and procedural documentation
- Successfully conducted sessions for the new team members to understand the process and quality parameters
- To make sure that affected Corporate Customers are notified about the impact well in advance depending upon the criticality of the change
- Accountable for monitoring customer service calls closed or open within SLA.
IT support Coordinator
WIPRO India
09.2009 - 11.2010
- Monitored and maintained computer systems and networks
- Guided staff and clients through a series of actions, either face to face or over the telephone
- Successfully conducted sessions for the new team members to understand the process and quality parameters
- Created new users accounts and profiles which dealt with password issues
- Ensured Remote Assistance to clients via company developed software for remote users
- Developed procedural documentation to train and guide users for effective use of systems.
Education
Bachelor of Commerce -
Mumbai University
Business Analytics For Managers
IABAC
09.2020
Prince2 Practitioner Certificate
Axelos
12.2019
ITIL® Foundation Certificate - IT Service Mngt V4
Axelos
09.2021
Skills
- Business Analyst and Stakeholder Engagement
- Project Management Support alongside support to Scrum Master, Developers, Remediation Team, Tester, etc
- Application & Vendor management
- Reporting and detail analysis
- Risk Management, Gap Analysis, Root Cause Analysis, etc
- Technical/ Business Documentation, Presentation and Gap Analysis
- Project Governance
- Conducting training & workshops
- ServiceNow integration on a telecommunications platform alongside Salesforce & CRM integration with SDPs – Service Delivery Partners
- Working with Agile methodologies
- Knowledge/ Expertise in JIRA, Confluence, and Visio
- Extensive experience in Testing platforms User Story Writing, Strategic Thinking (UAT, iPVT, Post PVT)
- Power BI , MS Office
- Expertise collaborating on IT infrastructure initiatives
- Requirement gathering, Process & Road Mapping
- Vendor management
- Risk Management
- Technical Documentation Requirement gathering
- Knowledge of JIRA, Confluence, and Visio
- Awareness of Testing platforms (UAT, iPVT, Post PVT) Test case scenarios
- Requirements Gathering
- Workflow Analysis
- Strategic Planning
- Business process improvement
Certification
- Certified Prince2 Practitioner
- Certified BA from IABAC
- Certified ITIL V4 Certified
- Bachelor in commerce
Tools Familiar With
- BMC remedy
- Confluence
- Share point
- Service Now
- Jira
- VISO
- PowerBI (Basics)
- MS office tools (Excel, Word, PowerPoint etc.)
Area Of Expertise
- Business Analysis
- Stakeholder management
- Vendor management
- Reporting and detail analysis
- Risk Assessment and Management
- Technical Documentation
- Project Governance
- Requirement gathering
- Working with Agile methodologies
- Knowledge of JIRA, Confluence, and Visio
- Awareness of Testing platforms for Software developement. (UAT, iPVT, Post PVT)
Timeline
IT Business Analyst/ Consultant
DWS
07.2022 - 11.2023
Business Analyst
Tata Consultancy Services
07.2012 - 06.2022
IT System support Analyst/ Customer Service
Hutchison 3 Global Services
11.2010 - 07.2012
IT support Coordinator
WIPRO India
09.2009 - 11.2010
Bachelor of Commerce -
Mumbai University
Business Analytics For Managers
IABAC
Prince2 Practitioner Certificate
Axelos
ITIL® Foundation Certificate - IT Service Mngt V4
Axelos
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