Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Pramod Gorathoki

The Rocks,NSW

Summary

Dedicated and customer-focused IT professional with over 1 years of experience in IT support and cybersecurity and seeking to leverage technical expertise and strong communication skills to contribute effectively as a security specialist in the field of Cybersecurity. Proficient in Microsoft 365, google workspace, AWS, Cisco and worked in the environments with both Windows and Mac OS.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Help desk Specialist

Guildford Leagues
02.2024 - Current
  • Provided exceptional customer service and assisted with the IT infrastructure
  • Report about the concerns of the customer and present it to the manager
  • Overall, 40% growth in customer satisfaction and got nice feedback from everyone
  • Awarded as the best employee of the year.

Professional Chef

04.2020 - 02.2024
  • Prepare a seasonal menu for the restaurant and look for the stock needed and control the food cost
  • Roster management of the staff
  • Control in the food cost, delivered quality food and on time in each service
  • Increase in the overall sales of the restaurant in each year.

Education

Bachelor of Information Technology -

Kings’ Own Institute
Sydney, NSW
01.2024

Skills

Technical Skills

  • Microsoft 365
  • Google Workspace
  • AWS
  • Cisco
  • Fortinet technologies
  • Windows
  • Mac OS

Soft Skils

  • Critical thinking
  • Growth mindset
  • Problem solving
  • Creativity
  • Time management
  • Communication

Certification

  • CompTIA Security+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Professional Year Program (PYP): Certified in a standardized and developing communicative skills, practical experience, and knowledge of Australian workplace and culture

Timeline

Help desk Specialist

Guildford Leagues
02.2024 - Current

Professional Chef

04.2020 - 02.2024

Bachelor of Information Technology -

Kings’ Own Institute
Pramod Gorathoki