Pramod Gorathoki
The Rocks,NSW
Summary
Dedicated and customer-focused IT professional with over 1 years of experience in IT support and cybersecurity and seeking to leverage technical expertise and strong communication skills to contribute effectively as a security specialist in the field of Cybersecurity. Proficient in Microsoft 365, google workspace, AWS, Cisco and worked in the environments with both Windows and Mac OS.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Help desk Specialist
Guildford Leagues
02.2024 - Current
- Provided exceptional customer service and assisted with the IT infrastructure
- Report about the concerns of the customer and present it to the manager
- Overall, 40% growth in customer satisfaction and got nice feedback from everyone
- Awarded as the best employee of the year.
Professional Chef
04.2020 - 02.2024
- Prepare a seasonal menu for the restaurant and look for the stock needed and control the food cost
- Roster management of the staff
- Control in the food cost, delivered quality food and on time in each service
- Increase in the overall sales of the restaurant in each year.
Education
Bachelor of Information Technology -
Kings’ Own Institute
Sydney, NSW01.2024
Skills
Technical Skills
- Microsoft 365
- Google Workspace
- AWS
- Cisco
- Fortinet technologies
- Windows
- Mac OS
Soft Skils
- Critical thinking
- Growth mindset
- Problem solving
- Creativity
- Time management
- Communication
Certification
- CompTIA Security+
- Microsoft Certified: Modern Desktop Administrator Associate
- Professional Year Program (PYP): Certified in a standardized and developing communicative skills, practical experience, and knowledge of Australian workplace and culture
Timeline
Help desk Specialist
Guildford Leagues
02.2024 - Current
Professional Chef
04.2020 - 02.2024
Bachelor of Information Technology -
Kings’ Own Institute
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