Pramod Reddy Bupathi
Adelaide,SA
Summary
Seasoned Car Wash Manager with a proven track record at INTO Car Wash, adept in operations management and environmental compliance. Excelled in enhancing customer satisfaction and loyalty through exceptional service and sales techniques. Skilled in team leadership and budgeting, significantly improving operational efficiency and employee retention.
Overview
2
2
years of professional experience
Work History
Car Wash Manager
INTO Car Wash
01.2020 - 08.2021
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Achieved customer satisfaction by providing high-quality professional service.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Professional Car Detailer
INTO CAR WASH
06.2019 - 08.2021
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Shined vehicle windows and windshields to remove water spots.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained clean, tidy and safe work environment.
- Reported daily work progress and encountered problems to management.
- Test drove vehicles and reported identified issues to management.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Inspected vehicles and equipment for visible damage.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Applied wax and sealants to exterior of vehicles and equipment.
Education
Certificate III - Mechanical Technology
Diagnosis and repair the light motor vehicles.
Regular servicing
Inspection reports regarding road safety
Certificate IV -
Skills
- Environmental Compliance
- Sales and Marketing
- Operations Management
- Budgeting and finance
- Technical knowledge
- Teamwork and contribution
- Sales Techniques
- Professional Appearance
- Vehicle inspections
- Flexible Work Schedule
Timeline
Car Wash Manager - INTO Car Wash
01.2020 - 08.2021
Professional Car Detailer - INTO CAR WASH
06.2019 - 08.2021
Nomi College - Certificate III, Mechanical Technology
Nomi - Certificate IV,
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