Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Pramod Reddy Kandukuri

Perth,Western Australia

Summary

Customer-focused Administration and Operations professional with proven experience in managing customer inquiries, coordinating schedules, and maintaining accurate records. Demonstrates strong organizational skills and attention to detail in high-volume environments, ensuring compliance with safety and operational guidelines while resolving issues effectively.

Overview

3
3
Languages
1
1
Certification
4
4
years of professional experience

Work History

Customer Support Specialist

Ampol Metro
Forestdale, Western Australia
10.2025 - Current

Engaged with customers to facilitate purchases and effectively promote sales.

Greeted customers to enhance their shopping experience and encourage engagement., managed safe drops, and ensured efficient cigarette filling.

Conducted stock takes, processed POS sales, and coordinated ordering in a fast-paced environment.

Replenished stock and marked down perishables in the store.

Rotated stock and organized merchandise in designated areas.

Performed store maintenance and conducted stock taking and balancing.

Customer Service & Administration Professional

Entain Australia
Brisbane, Queensland
02.2023 - 05.2024
  • Liaised with customers, suppliers, contractors, and internal departments to resolve issues and improve customer satisfaction.
  • Managed customer enquiries through phone, email, and online communication channels.
  • Coordinated appointments, schedules, and operational activities to enhance timely service delivery.
  • Maintained accurate customer records and administrative documentation.
  • Assisted with processing transactions, invoices, and operational paperwork.
  • Supported day-to-day operational activities, ensuring adherence to service quality standards.
  • Monitored and updated information across business systems with a high level of accuracy.
  • Assisted in training and guiding customers and stakeholders on system processes and requirements.
  • Ensured compliance with company procedures, workplace safety requirements, and operational guidelines.
  • Managed multiple priorities in a high-volume work environment while meeting deadlines.

Education

Master of Science - Information Technology

Central Queensland University
Sydney, NSW
11-2018

Bachelor of Science - Mathematics Education

Osmania University
India
05-2013

Skills

  • Customer relationship management
  • Appointment coordination
  • Record management
  • Documentation compliance
  • Stakeholder communication
  • Cross-functional collaboration
  • Conflict resolution
  • Service communication
  • Sales administration systems
  • Data management systems
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Process reporting
  • Operational administration
  • Attention to detail
  • Problem solving
  • Time management
  • Multitasking and prioritization
  • Ability to work independently
  • Fast-paced adaptability
  • Professional phone manner
  • Training support
  • Customer and supplier liaison
  • Sales contract administration
  • HSE awareness

Accomplishments

  • Consistently maintained high levels of accuracy in administrative and customer service tasks.
  • Developed strong relationships with customers and stakeholders through professional communication.
  • Successfully managed multiple competing priorities during peak operational periods.
  • Demonstrated adaptability by learning new systems and processes quickly.
  • Contributed to efficient workflow coordination and operational effectiveness.

Languages

English
Professional
Hindi
Professional
Telugu
Professional

Certification

  • Customer support excellence certificate
  • Customer Relationship Management (CRM) Certification

Timeline

Customer Support Specialist

Ampol Metro
10.2025 - Current

Customer Service & Administration Professional

Entain Australia
02.2023 - 05.2024

Master of Science - Information Technology

Central Queensland University

Bachelor of Science - Mathematics Education

Osmania University
Pramod Reddy Kandukuri