Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Pranathi Hamsa

Australia

Summary


Analytical professional equipped to drive data-driven insights and strategic decision-making. Proven track record in financial analysis, data interpretation, and market research. Strong focus on team collaboration and adapting to evolving business needs. Adept in Excel, SQL, and data visualization tools. Dependable with results-oriented mindset.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager & Store Services and Compliance

Woolworths Group
09.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Administrated operations and invoice office, managing cash handling, general office duties, and compliance tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Utilized dashboards to monitor performance metrics for online department and front-end operations, driving data-driven decision-making.
  • Completed floats, rosters, and investigation reports, ensuring operational efficiency and compliance with store policies.
  • Collaborated with cross-functional teams to optimize store performance and enhance customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Data Analyst Intern

PositiveMedia 89.9 FM
02.2024 - 06.2024
  • Conducted complex data analysis using Salesforce CRM data to identify business opportunities and inform lead strategies.
  • Collaborated with cross-functional teams in an Agile environment to translate data insights into actionable business recommendations.
  • Developed predictive models, increasing qualified lead generation.
  • Created interactive dashboards for lead funnel metrics and KPIs.

Researcher

Ministry of Finance, Department of Home Affairs – India
09.2021 - 06.2022
  • Conducted economic research using Python and R for macroeconomic analysis.
  • Presented complex financial data to senior stakeholders in clear, actionable formats.

Operations Data Analyst

Workline Pvt. Ltd
06.2021 - 02.2022
  • Utilized Agile methodology for project management, participating in daily stand-ups, sprint planning, and retrospectives to ensure efficient project delivery and continuous improvement.
  • Data organization and reporting efforts, optimizing performance tracking using advanced Excel skills.
  • Developed data dashboards facilitating data-driven decision-making.

Education

Master of Arts - Business Analytics

Deakin University
Melbourne, VIC
09-2024

Master of Arts - Business Economics

Madras University
Chennai, India
07-2019

Skills

  • Database management with SQL
  • Data visualization expertise in Power BI, Tableau
  • Data modelling with Alteryx and IBM SPSS
  • Experience with analytics software: Salesforce and Excel
  • Customer relationship management (CRM)
  • Project management software expertise in Jira, Azure, MS Project, Agile Methodologies
  • Digital Marketing: Customer Journey Mapping, Google Analytics
  • Collaboration Tools: Microsoft Teams, Slack

Certification

  • Analyzing and Visualizing Data with Microsoft Power BI | Oct 2024 Project Management Institute(PMI)
  • Agile Project Management With Jira Cloud: 1 Projects, Boards, and Issues | Oct 2024 Project Management Institute (PMI)
  • Management Services - Professional Certification | Oct 2024 National Association of State Boards of Accountancy (NASBA)
  • IT SQL Programming, Computer Software & Applications SQL Essentials | Oct 2024 National Association of State Boards of Accountancy (NASBA)
  • PMI Agile Foundations | Oct 2024 International Institute of Business Analysis (IIBA)

Timeline

Data Analyst Intern

PositiveMedia 89.9 FM
02.2024 - 06.2024

Assistant Manager & Store Services and Compliance

Woolworths Group
09.2022 - Current

Researcher

Ministry of Finance, Department of Home Affairs – India
09.2021 - 06.2022

Operations Data Analyst

Workline Pvt. Ltd
06.2021 - 02.2022

Master of Arts - Business Analytics

Deakin University

Master of Arts - Business Economics

Madras University

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Pranathi Hamsa