Pranav Abhilashi
Melbourne,VIC
Summary
Dynamic Senior Analyst with a proven track record at Progressive Green Pty Ltd, driving operational excellence through strategic planning and impactful change management. Expert in Power BI and stakeholder engagement, I enhance workflows and foster cross-functional collaboration, achieving significant improvements in client onboarding and operational efficiency.
Overview
25
25
years of professional experience
Work History
Senior Analyst – Operations
Progressive Green Pty Ltd (Flow Power)
09.2023 - Current
- Led initiatives to enhance operational workflows and align business processes with company strategy.
- Conducted impact assessments of system changes, contributing to effective change plans.
- Collaborated with cross-functional teams to embed operational improvements across various departments.
- Designed internal reports and dashboards using Power BI, improving visibility of KPIs.
- Managed kWatch task system for efficient oversight of operational tasks from initiation to completion.
- Oversaw monthly invoicing for residential and C&I customers, ensuring accuracy using kWatch.
- Led reconciliation processes, leveraging kWatch capabilities to promptly resolve discrepancies.
- Managed client onboarding, ensuring compliance and timely processing of service orders.
Analyst – Operations
Progressive Green Pty Ltd (Flow Power)
09.2022 - 09.2023
- Facilitated onboarding and operational support for commercial and industrial, and residential customers during energy market transactions.
- Processed service orders and resolved complex billing issues through stakeholder engagement.
- Identified recurring issues and initiated process improvement initiatives to boost operational efficiency.
- Maintained knowledge bases and created process documents to support business change activities.
- Developed reports on market trends to guide strategic decision-making processes.
- Collaborated with cross-functional teams to enhance resource management strategies.
- Assisted in preparing presentations for stakeholder meetings and discussions.
- Provided insights on data analytics tools to advance operational efficiency initiatives.
Onboarding Specialist – Gas New Connections
Energy Australia
01.2017 - 09.2022
- Streamlined gas connection processes, ensuring regulatory compliance to enhance customer onboarding experience.
- Served as change liaison between departments and customers for seamless integration of updated procedures.
- Developed onboarding content, process maps, and user guides to facilitate compliance and process adoption.
- Analyzed onboarding KPIs and proposed enhancements to improve customer journey and data accuracy.
- Collaborated with management to refine onboarding processes for increased efficiency.
- Addressed customer inquiries and resolved issues promptly.
- Promoted high customer satisfaction by providing knowledgeable and friendly service.
- Maintained professionalism in stressful situations, effectively diffusing tensions.
Regional Head – Financial Services
Trinity Global
10.2008 - 07.2016
- Led operational and cultural transformation across regional branches through strategic planning and collaboration.
- Delivered targeted training and coaching during process revamps and customer service initiatives.
- Analyzed financial and operational metrics to inform executive decision-making and drive improvement.
- Developed effective regional strategies to enhance operational efficiency across multiple locations.
- Managed cross-functional teams to ensure alignment of project goals with business objectives.
- Facilitated staff training sessions to elevate service delivery and boost customer engagement.
- Monitored market trends to identify growth opportunities in regional markets.
- Oversaw budget management for regional operations, optimizing resource allocation effectively.
Regional Programs Manager – Automotive
ICICI Bank
01.2006 - 09.2008
- Coordinated change in automotive finance programs across regions for effective rollout.
- Analyzed program performance, implementing improvements based on customer and dealer feedback.
- Led initiatives enhancing client satisfaction and retention through superior service.
- Enforced customer service standards while resolving issues to maintain quality.
- Coached and mentored team members to enhance job performance.
- Provided leadership during organizational changes, ensuring stability and direction.
- Ensured compliance with laws, regulations, and industry standards consistently.
- Created monthly operational performance reports for senior management review.
Relationship Manager
GE Money (Auto Loans)
11.2004 - 01.2006
- Facilitated cross-functional collaboration and stakeholder engagement in fast-paced environments.
- Managed client relationships to improve customer satisfaction and retention rates.
- Coordinated loan application processes with underwriting teams for efficient outcomes.
- Collaborated with sales teams to enhance cross-selling efforts of financial products.
- Delivered actionable feedback to management based on customer trends and service enhancements.
- Developed long-term relationships with key clients through active listening and effective communication.
Brand Manager
Apollo Tyres
02.2004 - 11.2004
- Developed brand strategies that enhanced market presence and customer engagement.
- Coordinated promotional events to strengthen brand visibility in target markets.
- Analyzed consumer insights to inform product positioning and messaging strategies.
- Conducted competitor analysis to identify industry trends and opportunities.
- Created content for marketing materials that effectively communicated brand values.
- Collaborated with cross-functional teams to align marketing campaigns with business objectives.
- Assisted in budget management for marketing initiatives, ensuring optimal resource allocation.
- Formulated launch plans detailing strategic objectives, execution tactics, timelines, and budget allocation.
State Manager
Yamaha Motors
02.2002 - 02.2004
- Executed regional sales strategies to boost brand visibility and market presence.
- Fostered cross-functional collaboration and stakeholder engagement in fast-paced environments.
- Optimized product placement and customer engagement strategies through dealer collaboration.
- Trained staff on Yamaha product features to enhance customer interactions.
- Established strong relationships with key stakeholders to align with business objectives.
- Managed inventory processes to ensure timely availability of products in the region.
- Coordinated promotional events to elevate customer awareness and drive sales.
- Recruited and trained crew members on project application, customer relations, and service.
Senior Executive
Business Standard Ltd
01.2001 - 02.2002
- Executed strategic marketing campaigns that elevated brand visibility and engagement.
- Managed cross-functional teams to synchronize sales and marketing initiatives.
- Cultivated relationships with key clients, driving loyalty and retention.
- Coordinated events and trade shows to present products and attract potential customers.
- Monitored daily sales performance to ensure achievement of targets.
- Negotiated contracts with vendors for advertising campaigns.
- Developed strategies to boost sales, expand market share, and enhance brand awareness.
Education
Postgraduate Diploma - Management
Amity Business School
India 01.2001
Bachelor - Business Administration
Amity Business School
India01.1998
Skills
- Change Management Frameworks: ADKAR
- Change Management Frameworks: Kotter’s 8-Step Process
- Business Change & Readiness Activities
- Stakeholder Engagement & Communication
- Business Process Improvement & Optimization
- Impact Assessment & Risk Mitigation
- Training, Enablement & Communication Design
- Data Analysis (Power BI, Excel, SAP)
- Project Coordination & Cross-Functional Collaboration
- Strategic Planning & Market Insight
- Leadership, Coaching & Team Enablement
- Power BI
- Data analysis
- Process improvement
- Change management
- Operational workflows
- Client onboarding
- Cross-functional collaboration
- Stakeholder engagement
- Strategic planning
- Client relationship management
- Client management
- Team collaboration and leadership
- Analytical thinking
- Process enhancement
- Complex Problem-solving
References
Available upon request.
Affiliations
- learning guitar
References
References available upon request.
Timeline
Senior Analyst – Operations
Progressive Green Pty Ltd (Flow Power)
09.2023 - Current
Analyst – Operations
Progressive Green Pty Ltd (Flow Power)
09.2022 - 09.2023
Onboarding Specialist – Gas New Connections
Energy Australia
01.2017 - 09.2022
Regional Head – Financial Services
Trinity Global
10.2008 - 07.2016
Regional Programs Manager – Automotive
ICICI Bank
01.2006 - 09.2008
Relationship Manager
GE Money (Auto Loans)
11.2004 - 01.2006
Brand Manager
Apollo Tyres
02.2004 - 11.2004
State Manager
Yamaha Motors
02.2002 - 02.2004
Senior Executive
Business Standard Ltd
01.2001 - 02.2002
Postgraduate Diploma - Management
Amity Business School
Bachelor - Business Administration
Amity Business School
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