Pranav Suthar
Broadbeach,Australia
Summary
As an experienced Cleaning Manager with over 5 years of expertise in leading cleaning teams and overseeing clean operations, I am dedicated to delivering high-quality service and ensuring client satisfaction. My background includes managing teams, improving operational efficiency, maintaining safety compliance, and consistently meeting performance targets. Passionate about driving excellence and providing superior customer experiences, I seek to contribute my leadership, organizational, and problem-solving skills to a dynamic and growth-focused cleaning company. I am committed to creating a positive and productive work environment while achieving company goals and maintaining the highest cleaning standards.
Overview
6
6
years of professional experience
Work History
Cleaning Operations Coordinator
Cirka - TLC Aged Care
08.2023 - 11.2024
- Coordinated and oversaw daily cleaning operations, ensuring high standards of cleanliness and safety were consistently met
- Developed and managed staff schedules, ensuring efficient resource allocation and optimal coverage across shifts
- Trained and coached staff on cleaning procedures, safety protocols, and customer service standards
- Maintained direct communication with clients, addressing concerns and gathering feedback to improve service delivery
- Conducted site inspections and audits to ensure compliance with company policies, quality control standards, and safety regulations
- Managed the inventory of cleaning supplies, ensuring timely orders and maintaining stock levels
- Ensured compliance with oh&s/whs regulations, performing risk assessments and implementing corrective actions when necessary
Cleaning Operations Manager
ISS Facility Services - University of Melbourne
01.2019 - 06.2023
- Oversaw cleaning operations across multiple campuses, ensuring quality service delivery and client satisfaction
- Coordinated the scheduling and rostering of cleaning staff to meet the demands of multiple sites
- Conducted regular audits to ensure cleaning standards were met and safety compliance was maintained across all sites
- Managed relationships with clients, resolve issues and ensure continued satisfaction with the services provided
- Trained new staff on cleaning procedures, safety practices, and customer service standards
- Managed inventory levels, ordered supplies, and ensured the efficient use of resources
- Implemented cost-saving measures without compromising service quality
Education
Bachelors - Electronics & Communication Engineering
Gujarat Technological University
Ahmedabad, India01.2016
Skills
- Cleaning Techniques & Equipment Knowledge
- Facility Management Software
- Safety & Compliance Management
- Inventory & Resource Management
- Quality Control & Auditing
- Team Management & Scheduling Software
- Training & Development
- Client Relationship Management
- Environmental Sustainability Practices
- Budgeting & Cost Control
References
On Request
Professional Achievements
- Improved Operational Efficiency, Successfully optimized staff schedules and workflows, resulting in a 15% reduction in downtime and enhanced overall productivity at Cirka - TLC Aged Care.
- Training & Development Excellence, Led comprehensive training programs for new and existing staff, improving cleaning quality and safety compliance, which resulted in a 20% increase in customer satisfaction scores at ISS Facility Services.
- Client Relationship Management, Developed and maintained strong relationships with clients, addressing and resolving issues promptly. This led to a 10% increase in client retention and a 25% increase in client satisfaction ratings.
- Safety Compliance Leadership, Conducted regular audits and risk assessments to ensure adherence to OH&S/WHS standards, resulting in zero workplace accidents and ensuring compliance across multiple sites at ISS Facility Services.
- Cost Savings & Inventory Management, Streamlined inventory management processes, leading to a 10% reduction in supply costs and improving the overall cost-efficiency of cleaning operations.
- Leadership in Multisite Operations, Managed cleaning operations across multiple locations, successfully coordinating large teams to maintain consistent quality standards and meet key performance indicators (KPIs) within budget.
- Recognition for Excellence, Consistently received positive feedback from clients and senior management for leadership, commitment to safety, and consistently achieving service excellence in all assigned regions.
Timeline
Cleaning Operations Coordinator
Cirka - TLC Aged Care
08.2023 - 11.2024
Cleaning Operations Manager
ISS Facility Services - University of Melbourne
01.2019 - 06.2023
Bachelors - Electronics & Communication Engineering
Gujarat Technological University