PRANAY MATHUR
PERTH,WA
Summary
Experienced Business Analyst skilled in CRM tools such as Salesforce, and Adobe Experience Manager (AEM). Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
6
6
years of professional experience
Work History
Business Analyst in Digital Customer Experience Team
Capgemini
Melbourne
10.2021 - 12.2024
- Led discovery and business requirement gathering workshops, writing user stories, testing, and showcasing functionality regularly
- Configured lightning apps and lightning pages
- Illustrated integrations and client API using operational flow diagrams on Miro Boards and Signavio
- Created documentation for business requirements based on input from key stakeholders
- Assisted with salesforce lightning app builder, workflow configurations, and reporting to meet stakeholders’ requirements
- Reported to executive leadership team and SMEs on team updates weekly
- Managed deliverables like data migration, data modelling, user training, and onboarding.
ServiceNow Support Engineer
Empired (Capgemini)
Perth
06.2020 - 12.2020
- Gained proficiency in Support Engineer tasks, accessing communications and customer details
- Improved workflow efficiency using tools like ServiceNow
- Provided triage and level 1 IT support
- Resolved or escalated tickets within service periods
- Completed internal training, including safety and cybersecurity modules
- Managed administrative access to various programs.
Electrical Engineering Intern
Western Power
Perth
12.2018 - 02.2019
- Utilized engineering expertise to support a utility company serving 8 million customers, collaborating with teams on operational analysis and network optimization
- Evaluated Multi-Protocol Label Switching solutions, recommending the best fit for network expansion
- Implemented data forwarding technology to enhance network traffic performance
- Improved network efficiency by implementing label-based data routing methods
- Conducted network design using ESRI's GIS solution, SPIDA Web
- Ensured project timelines were met by providing troubleshooting support as necessary
- Facilitated hands-on configuration of SDH Multiplexers in collaboration with multiple teams.
BA / Functional analyst
ASAHI
- Facilitated Agile ceremonies, supported Product Owner with backlog refinement, and established program Ways of Working
- Represented team in program’s Scrum of Scrums
- Managed project delivery, including resource allocation, stakeholder engagement, change requests, and budget
- Led Agile team in project delivery, overseeing project Sprints
- Acted as Lead Business Analyst, organizing requirements gathering workshops, advising on Salesforce solutions, and communicating build requirements to development team.
Salesforce Administrator/ Functional Consultant
TOYOTA
- Made changes to custom record types and standard objects and managed permission-set assignments to the end users
- Created custom objects and fields on the portal utilizing OOTB functionality
- Supported with SIT and UAT testing
- Generated custom reports within salesforce to monitor project progress and the onboarding process
- Documented training and onboarding manuals for the stakeholders and the BAU team
Business Analyst & SCRUM master experience
FOXTEL
- Led discovery workshops using business process mapping tools like Microsoft Visio, Miro, Lucidchart, and Figma
- Facilitated Agile ceremonies, maintained project delivery board and backlog of user stories
- Managed project delivery, responsible for sprint delivery and weekly reporting
- Produced comprehensive project documentation including process flows and end user documentation
- Contributed to solution design for Asset management
- Optimized AEM Client libraries
- Developed flow diagrams illustrating integrations and Client API
- Coordinated with UX team for CSS integration
- Documented and maintained Action/Decision register, raised risks and dependencies on Jira.
Education
Bachelor of Engineering - Electrical and Electronics
Curtin University
Perth, WASkills
- Salesforce Workflow
- Process Builders
- Vlocity
- Omnistudio
- SQL
- Data loader
- Salesforce B2B commerce cloud
- Salesforce Service cloud
- Salesforce Sales Cloud
- JIRA & Confluence
- Net & CSS
- Power BI
- ServiceNow
- Adobe Experience Manager
- AutoCAD
- C Programming
- Cisco Certified Network Associate (CCNA) Security and Cyber-Ops
- ESRI's GIS solutions
- Microsoft Office
- Multi-Protocol Label Switching
- SAP plant maintenance
- ETAP
- Visio
- Signavio & lucid chart
- Gap analysis
- Technical Writing
- Business Planning
- Competitive Analysis
- Business process improvement
- Operational Reporting
- Strategic Planning
- Quality Assurance
- Data Mapping
- Workflow Analysis
- Requirements Gathering
- HTML and CSS
- User Acceptance Testing
- Stakeholder Management
- CRM Systems
- SQL Proficiency
- Business Analysis
- Requirements Analysis
Work Rights
AUSTRALIAN CITIZEN
Interests Memberships
- MEMBER Engineers Australia 2016 - Present
- MEMBER Engineers without Borders 2017 - Present
Languages
- ENGLISH
- HINDI
Volunteer Experience
Student Mentor, Curtin Mentor Program, 01/2018, 02/2019
References
Available upon request
Timeline
Business Analyst in Digital Customer Experience Team
Capgemini
10.2021 - 12.2024
ServiceNow Support Engineer
Empired (Capgemini)
06.2020 - 12.2020
Electrical Engineering Intern
Western Power
12.2018 - 02.2019
BA / Functional analyst
ASAHI
Salesforce Administrator/ Functional Consultant
TOYOTA
Business Analyst & SCRUM master experience
FOXTEL
Bachelor of Engineering - Electrical and Electronics
Curtin University
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