Pranay Rajoli

Multiskilled Customer Success Specialist with client Management, Product knowledge, Project development and Strong IT knowledge with experience working closely with accounting practices. Ability to provide an efficient way in using the software which can simplify the workflow for the accounting practices.

As a Customer Success Specialist managing a portfolio of Practice solution and enterprise customers by providing the valuable Solutions for the Products and collaborating with other teams for positive outcome to customer.Strong knowledge of Australia Tax and technology and have good understanding of software.

Ability in analyzing and interpreting the problems with use of logical and critical thinking to find the right solutions. Effective communication skills towards customers in providing exceptional customer service, provide clear demonstration of the product to the customer and provide possible solutions to the queries from the customers. Adapt to situations during peak times, prioritize work accordingly and facilitate meetings with partner success consultants for customers. Able to maintain strong relationship between cross functional teams and share technical knowledge when required. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.