Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Languages
Timeline
Generic

Praneel Kumar Bhaktar

Brendale,Australia

Summary

Dedicated and results-driven professional with extensive experience in customer relationship management and team leadership, seeking to leverage strong interpersonal skills and a background in customer relations, portfolio management and workplace safety as a Claims Advisor. Committed to facilitating early return-to-work outcomes for injured workers while fostering productive relationships with stakeholders.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

ICT Support Officer (Casual Contractor)

Powerlink Queensland
  • Supported hardware upgrades and removed outdated technology to assist operational efficiency within workplace communication systems

Customer Relationship Manager

Credit Corp Group
11.2014 - Current
  • Manage dedicated client portfolios, ensuring exceptional service to facilitate resolution in financial matters
  • Recognized with multiple employee awards for outstanding performance and client outcomes
  • Achieved CRM bonus for exemplary effort in client engagement and relationship management

1st Assistant Manager

McDonald’s Systems of New Zealand Ltd
11.2010 - 03.2014
  • Led a team and managed day-to-day operations, focusing on safety and service excellence, contributing to a supportive work environment

Duty Manager / Restaurant Manager

The Coffee Club - New Zealand
11.2007 - 09.2010
  • Oversaw restaurant operations and staff management, enhancing service delivery and productivity

Apprentice Telecommunications Technician

Downer EDI Engineering (New Zealand)
04.2008 - 09.2009

Education

Certificate 3 - Financial Services

Credit Corp Financial Services

High School Qualification -

Papatoetoe High
01.2002

High School Qualification -

Xavier College
01.2001

Skills

  • Training and Development of Staff
  • Effective Time Management
  • Problem Resolution and Customer Advocacy
  • Excellent Communication and Relationship Building
  • Compliance and Procedure Execution
  • Coaching and Counseling Techniques
  • Operational Support
  • Schedule Coordination
  • Problem-Solving
  • Customer service expertise
  • Regulatory Compliance
  • First Aid and Workplace Safety Certification
  • Attention to Detail and Professional Engagement
  • Proven Ability to Motivate Teams for Increased Productivity
  • Client Service

References

Available upon request.

Accomplishments

  • Achieved a high first contact resolution percentage by negotiating outcomes by exploring each customers individual circumstances with effective communication and empathy.

Certification

Certificate 3 in Financial Services

Languages

Hindi
Native or Bilingual

Timeline

Customer Relationship Manager

Credit Corp Group
11.2014 - Current

1st Assistant Manager

McDonald’s Systems of New Zealand Ltd
11.2010 - 03.2014

Apprentice Telecommunications Technician

Downer EDI Engineering (New Zealand)
04.2008 - 09.2009

Duty Manager / Restaurant Manager

The Coffee Club - New Zealand
11.2007 - 09.2010

High School Qualification -

Papatoetoe High

High School Qualification -

Xavier College

Certificate 3 in Financial Services

ICT Support Officer (Casual Contractor)

Powerlink Queensland

Certificate 3 - Financial Services

Credit Corp Financial Services
Praneel Kumar Bhaktar