Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Praneet Kaur

Kenwick,WA

Summary

Proven Customer Service Representative at Reddy Express, adept in problem-solving and critical thinking, significantly enhancing customer loyalty through empathetic resolution of complaints. Demonstrated ability to manage high-stress situations, actively listen, and escalate issues judiciously, ensuring swift, professional dispute resolution. Skilled in fostering repeat business by maintaining a results-driven, customer-focused approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Reddy Express
11.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Masters - Management Information Systems

Murdoch University
Perth, WA
12.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Additional Information

Availability-:

Wednesday-: 9.30am to 2.30pm

Thursdays -: 9.30am to 2.30pm

Friday -: 9.30am to 2.30pm

Sunday -: 8.00 to 3.00pm

References-:, Vanamala chatrapathi ( manager)

Contact-:0435755878

Timeline

Customer Service Representative

Reddy Express
11.2018 - Current

Masters - Management Information Systems

Murdoch University

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