Praneeth Immaneni
Bentley,WA
Summary
Results-driven IT professional with over 6 months of experience in desktop and IT support, specializing in troubleshooting, system configurations, and end-user assistance. Skilled in resolving complex technical issues, managing Active Directory, and deploying IT solutions within SLA guidelines. Demonstrates strong communication and problem-solving abilities to enhance IT operations and deliver superior customer experiences. Seeking to contribute technical expertise to a dynamic Desktop Engineer role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Cosmic Connect
Bentley, Western Australia
11.2023 - Current
Provided desktop, software, and network support to end-users via helpdesk (remote and onsite).
• Conducted workstation imaging, deployment, and maintenance for optimal performance.
• Managed user accounts and permissions through Active Directory and Microsoft 365 Administration.
• Diagnosed and resolved hardware and software issues within SLA timelines.
• Configured and supported VPN connections for remote employees.
• Documented technical procedures to streamline future troubleshooting efforts.
Customer Support Specialist
Probe group
Melbourne, Victoria
12.2022 - 02.2023
Resolved IT-related customer issues, improving resolution times and satisfaction rates.
• Assisted in troubleshooting account access and escalating unresolved issues to higher levels.
• Educated customers on software features and addressed technical concerns effectively.
Office Administrative Assistant
Lyca mobile
Melbourne, Victoria
02.2022 - 11.2022
• Coordinated IT equipment maintenance and ensured smooth office operations.
• Created and managed IT-related reports, such as equipment inventory and invoice tracking.
• Supported team members with technical issues related to office software and hardware.
Education
Master of Information Technology and Systems -
Victoria Institute of Technology
Melbourne12.2021
Bachelor of Technology in Computer Science Engineering -
St. Martins Engineering College
Hyderbad India05.2019
Skills
Core Skills
Technical Skills
Desktop Support (Windows, Office 365, Active Directory)
Imaging and deploying workstations
VPN troubleshooting and setup
Hardware and software installations/configurations
Network troubleshooting (TCP/IP, DNS, DHCP)
SLA compliance and ITIL practices
Soft skills,
Strong analytical and problem-solving skills
Exceptional customer service and communication
Time management and multitasking
Certification
• Microsoft 365 Fundamentals (Certification ID: 0107E4-E62F6D)
• Desktop IT Support Level 1 & 2 in Real Life (Troubleshooting)
• Customer Support Specialist (Tier 2 Workplace Validation, Kaplan Professional)
Contact
www.linkedin.com/in/praneeth-kumar-immaneni-38a1ba221
Timeline
IT Support Specialist
Cosmic Connect
11.2023 - Current
Customer Support Specialist
Probe group
12.2022 - 02.2023
Office Administrative Assistant
Lyca mobile
02.2022 - 11.2022
Master of Information Technology and Systems -
Victoria Institute of Technology
Bachelor of Technology in Computer Science Engineering -
St. Martins Engineering College
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