Pranika
Sydney,NSW
Summary
Specializing in maintaining company infrastructures and user systems. Highly effective at providing personal and remote support. Results-oriented and self-directed team player with an unsurpassed work ethic and energetic personality.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Essilor Luxottica
North Sydney, NSW
10.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Maintained high satisfaction score by consistently resolving first-call issues.
Customer Care Supervisor
Crust Gourment
Croydon, NSW
01.2021 - 10.2022
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Implemented customer service process improvements to limit wait times.
- Revised department schedules to maximize coverage during peak hours.
Barista Shift Lead
Cafe tabouli
Homebush, NSW
01.2020 - 08.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Explained goals and expectations required of trainees.
Education
Bachelor of Science - Information Technology
Kent Institute of Technology
Wynyard, NSWSkills
- Data Evaluation
- Conflict Mediation
- Translation and Interpretation Services
- Information Security
- Programming and Design Skills
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Representative
Essilor Luxottica
10.2022 - Current
Customer Care Supervisor
Crust Gourment
01.2021 - 10.2022
Barista Shift Lead
Cafe tabouli
01.2020 - 08.2021
Bachelor of Science - Information Technology
Kent Institute of Technology
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