Pranima Pradhan
St Marys,NSW
Summary
With a proven track record at Merchants Of Ultimo, I excel in operations management and team leadership, enhancing customer satisfaction and employee productivity. My expertise includes conflict resolution and time management, achieving significant improvements in service delivery and staff efficiency. Skilled in relationship building, I ensure high-quality, professional service standards are consistently met.
Overview
8
8
years of professional experience
Work History
Restaurant General Manager
Merchants Of Ultimo
02.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Restaurant Manager
Lobby Boy
11.2022 - 01.2024
- Oversee restaurant operations, ensuring smooth service
- Manage inventory and supply chain to prevent shortages or waste
- Monitor and mange budgets, expenses and profitability
- Recruit, hire, train and evaluate employees
- Address staff concerns, conflics and performance issues
- Ensure exceptional customer service and handle customer complaints effectively
- Oversee restaurant maintenance and cleanliness
Restaurant Cashier
Sauce
07.2017 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelor Of Administration - Finance
Thames International College
Nepal10.2015
Skills
- Customer service
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Relationship building
- Shift scheduling
- Conflict resolution
- Sales management
- Positive attitude
- Professional and courteous
- Attention to detail
Timeline
Restaurant Manager
Lobby Boy
11.2022 - 01.2024
Restaurant General Manager
Merchants Of Ultimo
02.2019 - Current
Restaurant Cashier
Sauce
07.2017 - 02.2019
Bachelor Of Administration - Finance
Thames International College
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