Pranitha Sanka
Tarneit,VIC
Summary
Detail-oriented and reliable professional with experience across operations support, healthcare administration, and mapping/data analysis roles. Proven ability to manage console-based monitoring, handle high-volume customer and patient interactions, and analyze complex mapping datasets for automotive and navigation projects. Strong skills in data accuracy, system monitoring, documentation, and stakeholder coordination. Adaptable team player with experience working in fast-paced, compliance-driven environments while maintaining high standards of quality and service.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Williamstown Road Dental Surgery
09.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients with inquiries, providing information on services and insurance options.
- Entered and updated patient records in electronic health record (EHR) system for accuracy.
- Coordinated communication between dental professionals and patients to enhance service delivery.
- Processed patient payments and insurance claims, ensuring compliance with financial protocols.
- Maintained cleanliness and organization of reception area to create welcoming environment.
- Maintained current and accurate medical records for patients.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Console Operator
United Pie Face
07.2025 - 09.2025
- Operated production console to ensure efficient pie processing and packaging.
- Monitored equipment performance, identifying and troubleshooting issues quickly.
- Assisted in maintaining a clean and organized workspace according to safety standards.
- Collaborated with team members to optimize workflow and enhance productivity.
- Documented production metrics to support quality control initiatives.
- Followed established protocols for machine operation and maintenance tasks.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
Customer Service Representative
GlobalLogic
05.2021 - 05.2025
- Assisted customers with inquiries and resolved issues through effective communication.
- Collaborated with team members to enhance service delivery and support operations.
- Maintained accurate records of customer interactions and transactions for reference.
- Developed and updated detailed maps utilizing GIS software to ensure accurate geographic representation.
- Analyzed spatial data to support project planning and enhance operational efficiency.
- Trained junior technicians on mapping techniques and software applications to improve team capabilities.
- Compared real-world conditions with map data to identify mismatches and inaccuracies
- Updated road attributes based on real-world observations and test results
- Created, updated, and validated Points of Interest (POI) data as per Hyundai mapping guidelines
- Verified POI attributes including names, categories, locations, and operational status
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
St Peters Engineering College
Hyderabad08-2019
Skills
- Customer relationship building
- Time Management
- Performance analysis
- Front desk operations
- Appointment scheduling
- Medical terminology
- Patient registration
- Software installation
- Remote support
- Data backup management
- Performance optimization
- Fire alarm monitoring
- GIS software proficiency
- Map projections
- GPS technology expertise
- Telephone etiquette
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
Medical Receptionist
Williamstown Road Dental Surgery
09.2025 - Current
Console Operator
United Pie Face
07.2025 - 09.2025
Customer Service Representative
GlobalLogic
05.2021 - 05.2025
Bachelor of Technology - Electrical, Electronics And Communications Engineering
St Peters Engineering College