Pranjali Bijal Shah
Tallawong
Summary
Highly motivated and detail-oriented biotechnology postgraduate student with hands-on experience in customer-facing roles and a strong academic foundation in chemistry and biotechnology. Passionate about research and driven to contribute to advancements through innovative solutions. Eager to apply technical skills and contribute to a research team focused on impactful, real-world challenges.
Overview
2025
2025
years of professional experience
Work History
Customer Service Team Member
Om Indian Grocers
02.2023 - Current
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Customer Services
Australian Turf Club
03.2023 - 08.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanour.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Warehouse Team Member
Chemist Warehouse, NSW; David Jones Warehouse, NSW; DB Schenker, NSW
- Performed pick packing, RF scanning, and packing
- Developed strong relationships with coworkers, fostering teamwork and collaboration for improved efficiency.
- Assured product quality control by conducting visual inspections before packaging and reporting any damaged items immediately for replacement or further investigation.
Education
Master’s - Biotechnology
Macquarie University
12-2025
Bachelor of Science - Chemistry
Mumbai University
01.2021
Skills
- Scientific Experiments
- Scientific Writing
- R Programming
- Project Support
- Lab Techniques
- Problem-Solving
- Multitasking and Organization
- Results Analysis
- Lab techniques
- Clinical Research
- Interpretation of findings
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Customer Services
Australian Turf Club
03.2023 - 08.2024
Customer Service Team Member
Om Indian Grocers
02.2023 - Current
Bachelor of Science - Chemistry
Mumbai University
Warehouse Team Member
Chemist Warehouse, NSW; David Jones Warehouse, NSW; DB Schenker, NSW
Master’s - Biotechnology
Macquarie University
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