Pranshu Saini
ECT
Perth,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating teamwork .
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bao X Waffle
Northcote, Victoria
07.2019 - Current
- Welcomed customer in the store and helped them order the meals of their choice.
- Monitored food preparation, production and plating for quality control.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas of store.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and oversaw weekly and special event menu plans.
- Developed recipes and menus by applying understanding of market demand and culinary trends
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
- Controlled food costs and managed inventory.
Front of the House
Watsonia Noodle Station
Bundoora, Victoria
05.2019 - Current
- Greeting customers and taking their orders.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Demonstrated mastery to oversee take away orders and delivery system and managed follow-up.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Retail Sales Assistant
Foodiexpress
Carlton, Victoria
10.2018 - 05.2019
- Assisted customers with prompt and polite support in-person and via telephone.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Opened and closed store independently when needed.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits, or exchanges.
Retail Sales Assistant
Easy Day Departmental Store
Ludhiana, India
01.2018 - 10.2018
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Assisted customers by answering questions and fulfilling requests.
- Approached browsing customers to initiate conversations to determine buying preferences with fresh mind and analytical strategies to quickly resolve concerns.
- Inspected merchandise for quality and arranged proper display location on floor.
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits, or exchanges.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Opened and closed store independently when needed .
- Maintained organized checkout area and swept floors and emptied trash cans.
Education
Masters of Professional Accounting - Accounting And Business Management
La Trobe University
Bundoora12.2020
Masters of Commerce - Commerce
Khalsa College For Women
India05.2017
Bachelor of Commerce - Commerce
Government College
India05.2015
Skills
- Quick learner
- Training development aptitude
- Good listening skills
- Computer proficient
- Creative problem solving
Certification
- RSA
- RSF
Timeline
Customer Service Representative
Bao X Waffle
07.2019 - Current
Front of the House
Watsonia Noodle Station
05.2019 - Current
Retail Sales Assistant
Foodiexpress
10.2018 - 05.2019
Retail Sales Assistant
Easy Day Departmental Store
01.2018 - 10.2018
Masters of Professional Accounting - Accounting And Business Management
La Trobe University
Masters of Commerce - Commerce
Khalsa College For Women
Bachelor of Commerce - Commerce
Government College
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