Hi, I’m
Pranto Chakrabarty
Paddington,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
years of professional experience
Work History
Woolworths GroupSurry Hills, NSW
Customer Manager
09.2021 - 01.2023
Job overview
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
Woolworths GroupSurry Hills, NSW
Compliance Manager
02.2020 - 09.2021
Job overview
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Executed corporate food safety strategies, policies and procedures.
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Managed compliance efforts, reporting and audits.
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
- Delivered and tracked program training for all associates and supervisors in order to safeguard continuing business relationships.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
Education
Univeristy of Technology Sydney Sydney
Ph.D. from Mechanical And Mechatronic Engineering
11.2026
University of Technology SydneySydney, NSW
Master of Professional Accounting from Accounting And Finance
12.2021
Skills
- Workflow Assessments
- Food Safety Procedures
- Health and Safety Regulations
- Manage Budgets
- Engineering Principles
- Set Organizational Policies
- Customer Needs Assessments
- Financial Forecasting
- Employment Law
- Financial Statements
- Information Confidentiality
- Business Management Principles
- Cost Management
- Customer Feedback
- Managing Customer Relationships
- Customer Complaint Management
- Workflow Processes
- Business Intelligence
- Office Supplies and Inventory
Languages
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
Timeline
Customer Manager
Woolworths Group
09.2021 - 01.2023
Compliance Manager
Woolworths Group
02.2020 - 09.2021
Univeristy of Technology Sydney
Ph.D. from Mechanical And Mechatronic Engineering
University of Technology Sydney
Master of Professional Accounting from Accounting And Finance