Miki Punilawan
Thornlie,WA
Summary
Experienced customer service professional with a strong ability to multitask, prioritize, and manage time effectively. Possesses excellent active listening skills and is adept at handling and resolving customer complaints in a professional manner.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bar Waiter
Tian
07.2024 - Current
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Bar Waiter
La-moon Thai Cuisine
01.2023 - Current
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
Pharmacy Assistant
maylands compounding pharmacy
01.2022 - 01.2023
- Meet and greet pharmacy customers
- Operate retail equipment
- Apply safe working practices
- Accept prescriptions for dispensing
- Work effectively within the pharmacy industry
- Apply point of sale handling procedures
- Perform routine housekeeping duties
- Take phone call
- Provide excellent customer services
- Always strive towards best customer satisfaction.
Receptionist
Playdance studio
01.2021 - 01.2023
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications system
- Informs visitors by answering or referring inquiries
- Directs visitors by maintaining employee and department directories.
Chef and Front of House Service
Clancy's Fish pub
01.2021 - 01.2022
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Check products for quality
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines.
Education
Year11 -
Thornlie Senior High School
Thornlie, WASkills
- Customer Service
- Strong multitasking
- Cleaning and sanitization
- Order Taking
- Memory retention
- Cash Handling
- Relationship Management
- Beverage Service
- Food and beverage pairings
- Drink Preparation
- Table Setting
- Menu Recommendations
- Guest Relations Management
- Food inspection
- Front-of-house display creation
- Cleaning and sanitizing
- Team Player
- Hospitality service expertise
- Food Preparation and Safety
- Hospitality best practices
- Food and Beverage Service
- Food handling
- Workflow Coordination
- Table Monitoring and Turnover
- Food Running
- Team Collaboration
Contactprofile - Skills
- Word
- Powerpoint
- Graphic design
- Media production
Certification
- Miki.pw
- Tiwzbin
- AHA Hospitality & Tourism COVID-19 Hygiene
- RSA
- Food safe
Cover Letter
I am writing to apply for a position supported by my broad range of experience including in an office environment providing accurate documents and receptionist duties, filing and cleaning as required, with high attention to detail.
My experience also includes working as a chef in a busy restaurant which required an ability to quickly adapt to new situations, taking accurate orders, and providing high levels of service, with strict attention to hygiene and customer service.
I also have experience working in a pharmacy. This required training in workplace health and safety, showing empathy to customers who were often frail and unwell, or very busy and wanting instant attention.
My experience includes responsibility for front of house service in a hospitality environment requiring clear communication, accurate documentation and always a polite and friendly manner, supported by a sound knowledge of the services provided.
I have good computer and communication skills and can quickly adapt to a new environment, following all requirements.
I am available for an interview and to commence at a time suitable to you.
TO THE RECRUITMENT TEAM,
SINCERELY,
MS MIKI PUNILAWAN
Languages
English
Professional Working
Thai
Native or Bilingual
Timeline
Bar Waiter
Tian
07.2024 - Current
Bar Waiter
La-moon Thai Cuisine
01.2023 - Current
Pharmacy Assistant
maylands compounding pharmacy
01.2022 - 01.2023
Receptionist
Playdance studio
01.2021 - 01.2023
Chef and Front of House Service
Clancy's Fish pub
01.2021 - 01.2022
Year11 -
Thornlie Senior High School
- Miki.pw
- Tiwzbin
- AHA Hospitality & Tourism COVID-19 Hygiene
- RSA
- Food safe
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