Prasadi Martinesz
Dunlop
Summary
Compassionate Community Support Worker with broad experience in providing emotional, physical and mental support to diverse community members. Possess strong interpersonal skills, adept at building trust and rapport within challenged or vulnerable populations. Demonstrated ability to work collaboratively within multidisciplinary teams while maintaining focus on client-centered goals. Proven record of implementing innovative programs that improve community health and wellness.
Overview
17
17
years of professional experience
Work History
Community Support Worker
Alliance Community- ACT Nursing
Lyneham
02.2020 - Current
- Establishing relationships and dealing with client needs on a daily basis
- Assessing the needs of clients and the nature and extent of their difficulties
- Planning, developing and implementing support programs
- Monitoring Evaluate provided treatment planning & crisis in disability
- Preparing meals and assisting with eating meals
- Interacting with clients and encouraging and arranging various activities to help stimulate them physically and emotionally
- Developed individualized plans for clients and monitored progress towards goals.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Provided emotional support and encouragement throughout treatment process.
- Developed positive relationships with clients while maintaining professional boundaries.
- Provided transportation for clients to various appointments or activities as required.
- Provided emotional support and encouragement during difficult times.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Responded quickly to emergency situations involving clients in order to protect their safety.
- Provided support to individuals with disabilities in activities of daily living.
- Supervised community outings, enabling clients to achieve maximum personal independence.
Personal Care Assistant
Private Clients
Melbourne
11.2016 - 02.2020
- Assists with personal care needs such as showering, dressing, eating, mobility, communication, Change Linens, lander clothing
- Developed personalized strategic games and activities to engage clients in mental rehabilitation
- Organize daily medication
- Accompany doctor visits
- Assist in in care planning
- Handle Reports on care complaints
- Assists with rehabilitation exercises, basic treatment and delivery of medications
- Worked directly for up to two clients at a time
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Contacted medical providers on behalf of clients to follow up on appointments.
Business Manager
MARTISZ
Mel
01.2015 - 01.2018
- Led key business development and branding efforts
- Built up and maintained the client base
- Managed monthly budget, finances, and banking activity statements
- Received and resolved customer issues and complaints
- Key projects: Successfully developed and implemented new sales strategies and increased client retention & product launch
- Trained team in defining and executing competitive business growth strategies
- Led the startup business process for Martisz Kitchen
- Negotiated lease agreement, established sales and marketing goals, and managed project budget
- Drove a 75% quarterly revenue increase through business strategy planning and product costing
- Decreased expenses by 5% and grew profit by 25%
- Recommended process improvements that would reduce costs while increasing productivity.
Senior Contract Manager
Murco Petroleum & Costcutter Express
02.2014 - 05.2015
- Company Overview: U.K
- Led business development initiatives
- Planned the operational budget and costs
- Managed profit and loss, accounts payable (A/P) and receivable (A/R), and stock control
- Key projects: Drove a profit growth increase of 10% through detailed budget management and effective cost reduction strategies
- U.K
Senior Community Service Manager
Barclays Bank Plc
01.2008 - 02.2014
- Company Overview: UK
- Responsible for training staff in customer service, building trust by engaging customers in conversation and actively listening to anticipate and meet their needs with relevant product and services by effectively following bank policies and regulations
- Handling customer complaints, dealing with day today customer correspondents via email and network communications
- Train counter staff, in delivering exceptional customer service and business referrals
- Cash handling
- Conduct weekly and monthly audits for review by the Branch manager
- Followed bank policies and procedures, applied a high degree of accuracy to process transactions in a timely manner
- Supervised five tellers and ensured ongoing maintenance and compliance with rigor guidelines
- Balancing daily cash, three ATMs, and the main cash vault
- Managed staff Rosters approving staff holidays managing sickness leave
- UK
Education
GCE A/L - Business Study, Accounting, Economics
good shepherd convent
sri lankaGCE O/L - Mathematics, Social Study, Science, Sinhalese Language, English, Agriculture, Religion, Dancing
GOOD SHEPHERD CONVENT
SRI LANKADiploma of Community Support
Open College
ActCertificate Three And Four Ageing And Disability
Canberra Institute of Technology
Skills
- Client assessment
- Problems solving
- Support program development
- Activity planning
- Medication management
- Personal care assistance
- Behavior monitoring
- Emergency response
- Community engagement
- Relationship building
- Budgeting and finance
- Nutrition support
- Disability awareness
- First aid and CPR
- Client needs assessments
- Data entry and reporting
- Transportation assistance
- Emotional awareness
- Team collaboration
- Time management
- Self motivation
References
Provided on request
Personal Information
Hobbies: Net Ball, Cricket, Badminton, Tennis, Basketball
Timeline
Community Support Worker
Alliance Community- ACT Nursing
02.2020 - Current
Personal Care Assistant
Private Clients
11.2016 - 02.2020
Business Manager
MARTISZ
01.2015 - 01.2018
Senior Contract Manager
Murco Petroleum & Costcutter Express
02.2014 - 05.2015
Senior Community Service Manager
Barclays Bank Plc
01.2008 - 02.2014
GCE A/L - Business Study, Accounting, Economics
good shepherd convent
GCE O/L - Mathematics, Social Study, Science, Sinhalese Language, English, Agriculture, Religion, Dancing
GOOD SHEPHERD CONVENT
Diploma of Community Support
Open College
Certificate Three And Four Ageing And Disability
Canberra Institute of Technology