Prasad Sunil Temkar
Point Cook,Australia
Summary
Dynamic professional with proven people-management skills and a strong background in security and community engagement from Victoria Police. Adept at building relationships and resolving disputes, I excel in high-pressure environments, consistently achieving targets while maintaining exceptional organizational abilities. Committed to fostering positive team dynamics and delivering outstanding results.
Overview
15
15
years of professional experience
Work History
First Constable
Victoria Police
03.2021 - Current
- High level administration pertaining to incident reports, victim & witness statements, safety orders and additional legislative documentations including brief of evidence against offenders
- Compiling legal documentations for court procedures
- Successful submission of relevant paperwork
- Deal with community safety concerns
- Effective dispute resolution
- Prevent anti-social behavior
- Investigating summary and indictable offences
- Attend critical incidents and emergencies
- Keeping an ongoing diary log of duties performed
- Attending community events
- Talking to and assisting vulnerable members of the community
- Building positive relationships with community groups
Acting/Senior Prison Officer
HMP Barwon Prison
10.2016 - 01.2021
- Good order and Security of the Prison
- Manage caseloads of prisoners
- Conduct patrols, searches and security related activities ensuring compliance with relevant policies and procedures
- Communicate with and give directions to prisoners in a respectful and motivational manner, respond to prisoner complaints or requests
- Compliance with relevant legislations, policies and procedures
- Assist with medical and inter prison escorts
- Key focus on dynamic security and following appropriate protocols as needed
- Effectively running unit consoles and daily operations of the unit in a safe and secured manner
- Writing appropriate incident reports based on being part of any incident or being a response
- Responding to various incidents within zonal jurisdiction in Prison
Furniture Removallist
Kent Removals
07.2016 - 10.2016
- Movers & Packers laborer
- Heavy Rigid truck delivery driver
- Provide exceptional customer service to customers
Customer Service Officer
The Collection House - Lion Finance Division
03.2016 - 06.2016
- Contribute to a positive culture aligned to the Collection House values of accountability, ethics, innovation, performance, professionalism, respect and teamwork to deliver strong employee engagement and exhibit an “above the line” attitude
- Maintain positive working relationships with peers by showing respect and communicating openly with all employees
- Always comply with Collection House’s corporate policies and procedures
- Achieve set collection targets including but not limited to recoveries, new arrangements and legal referrals
- Maintain an average daily talk time of 2 hours per day
- Ensure call quality is help at the highest level and adherence to process is maintained on all calls, as demonstrated through regular call coaching sessions
Customer Experience & Sales Manager
NTC Voice Solutions (Optus Division)
06.2015 - 03.2016
- Manage and maintain a workforce of between 20 – 50 agents
- Managed teams dialing different campaigns (Reseller, Access, Mobile Attack, Mobile Win over etc.)
- Ensure team / state targets for various metrics around sales and customer experience are met through coaching and development
- Plan and deliver success in all key sales and operational metrics
- Coaching and Development to ensure speed to competency is embedded
- Reviewing individual / team and state performance
- Mentoring and training staff on sales techniques
Business Development Manager
Telstra Business Centre (Richmond)
01.2015 - 06.2015
- Telstra Business Sales
- PABX Phone system specialization
- Telstra internet direct& SIP configuration sales
- Liaising with existing Telstra business customers
- New acquisitions
Customer Experience & Sales Coach
TGA Telco Group (Telstra Business Centre Richmond - Telesales Team)
12.2013 - 12.2014
- Plan and deliver success in all key sales and operational metrics
- Caching and development to ensure speed to competency is embedded
- Reviewing individual/team and state performance
- Mentoring and training staff on sales techniques
- Communicate and drive sales targets set by Centre Manager & National Manager
- Maintaining targets- KPI’s, efficiencies, wrap times, AHT’s, contact volumes etc
- Conduct minimum of 2 team meetings per day
Training and Development Manager
TSA Telco Group
11.2011 - 12.2013
- Developed effective induction program in conjunction with national training managers and implemented in the Centre
- Assisting in development of internal training programs
- Dealing closely with human resources team
- Training of internal and external systems
- National reporting based on specific training inductions
Customer Experience & Sales Coach
TSA Telco Group
06.2010 - 10.2011
- Plan and deliver success in all key sales and operational metrics
- Caching and development to ensure speed to competency is embedded
- Reviewing individual/team and state performance
- Mentoring and training staff on sales techniques
- Communicate and drive sales targets set by Centre Manager & National Manager
- Maintaining targets- KPI’s, efficiencies, wrap times, AHT’s, contact volumes etc
- Conduct minimum of 2 team meetings per day
Customer Experience & Sales Consultant
TSA Telco Group
11.2009 - 10.2010
- Outbound cold calling non-Telstra customers as a part of the acquisition team
- Customer experience being the central point of focus
- Exceeding monthly sales targets of 45 fixed units
- Following ethical and compliant sales practices
- Following up with customers on 3 monthly bases
Education
DIPLOMA - in POLICING
01.2023
master of business - international trade & finance
Victoria University
Melbourne01.2009
master of business - global logistics& transport
Victoria University
MelbourneSkills
- Exceptional organizational and time management skills
- Proven people-management skills
- Ability to build strong working relationships
- Highly motivated
- Professional approach
- Positive, can-do attitude
- Hardworking
- Self-motivated
- Determined to succeed in a high-pressure environment
- Team-oriented
- Innovative
- Empathetic
- Active listener
References
References upon request
Timeline
First Constable
Victoria Police
03.2021 - Current
Acting/Senior Prison Officer
HMP Barwon Prison
10.2016 - 01.2021
Furniture Removallist
Kent Removals
07.2016 - 10.2016
Customer Service Officer
The Collection House - Lion Finance Division
03.2016 - 06.2016
Customer Experience & Sales Manager
NTC Voice Solutions (Optus Division)
06.2015 - 03.2016
Business Development Manager
Telstra Business Centre (Richmond)
01.2015 - 06.2015
Customer Experience & Sales Coach
TGA Telco Group (Telstra Business Centre Richmond - Telesales Team)
12.2013 - 12.2014
Training and Development Manager
TSA Telco Group
11.2011 - 12.2013
Customer Experience & Sales Coach
TSA Telco Group
06.2010 - 10.2011
Customer Experience & Sales Consultant
TSA Telco Group
11.2009 - 10.2010
DIPLOMA - in POLICING
master of business - international trade & finance
Victoria University
master of business - global logistics& transport
Victoria University
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