Prasanna Sharma
Melbourne,VIC
Summary
"I’m skilled at building great relationships with guests and making sure they’re satisfied. My previous jobs helped me become efficient in serving customers and working well with others. I’m good at communicating and staying organized, which helps keep things running smoothly. I also have experience planning lessons and managing classrooms, showing my ability to adapt and handle different tasks effectively.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
B-pump Tokyo (Bouldering Gym)
Tokyo, Japan
04.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Front of House
Chimney, Marunouchi (Japanese Izakaya Restaurant)
Tokyo, Japan
06.2022 - 08.2024
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Actively participated in cleaning and set up tasks, including carrying tables and chairs, and contributed to achieving the fasted cleaning times as part of a team.
- Delivered efficient service in a high-volume izakaya, consistently achieving the fastest serving time during peak hours.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Proactively identified opportunities for process improvement within the Front of House operations, implementing changes to enhance overall effectiveness.
Second Language Teacher
Global Language
Tokyo, Japan
04.2022 - 08.2024
- Taught Japanese and English to children up to 12 years of age as a second language teacher.
- Applied knowledge I gained from TESOL course at university effectively in language teaching.
- Built and maintaining positive and open relationships with parents to further support students.
- Enhanced students'' language skills by implementing interactive and engaging activities in daily lessons.
- Contributed to a positive school culture by actively participating in faculty meetings, committees, and extracurricular events.
- Educated students via video chat and other remote learning strategies.
- Collaborated with colleagues to develop interdisciplinary teaching strategies that strengthened students'' understanding of various subjects.
- Coordinated classroom instruction, activities and field trips.
Front of House
The Peninsula Tokyo
Tokyo, Japan
08.2022 - 06.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
- Coordinated with fellow front of house members to ensure timely delivery of all the meals, enhancing overall customer experience.
All Rounder
7-eleven, Shimbashi
Tokyo, Japan
12.2020 - 02.2024
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Front of House
Yotteba, Akihabara (Japanese Izakaya Restaurant )
Tokyo, Japan
07.2022 - 08.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Trained new staff members. Also helped at the kitchen.
All Rounder
Macdonalds Akihabara
Tokyo, Japan
06.2019 - 08.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor Of Global Interdisciplinary Studies - Global Studies
Hosei University
Tokyo, Japan Skills
Timely food delivery
Place settings
Excellent Communication
Teamwork and Collaboration
Customer and client relations
Organization skills
Group and individual instruction
Lesson Planning
Testing and grading
Classroom management
Elementary education
Guest seating arrangements
Order accuracy
Guest relations
Banquet coordination
Timeline
Front Desk Receptionist
B-pump Tokyo (Bouldering Gym)
04.2024 - 08.2024
Front of House
The Peninsula Tokyo
08.2022 - 06.2024
Front of House
Yotteba, Akihabara (Japanese Izakaya Restaurant )
07.2022 - 08.2023
Front of House
Chimney, Marunouchi (Japanese Izakaya Restaurant)
06.2022 - 08.2024
Second Language Teacher
Global Language
04.2022 - 08.2024
All Rounder
7-eleven, Shimbashi
12.2020 - 02.2024
All Rounder
Macdonalds Akihabara
06.2019 - 08.2022
Bachelor Of Global Interdisciplinary Studies - Global Studies
Hosei University