PRASANNA VENKATESAN
Officer,Vic
Summary
A well-organized individual with NV2 Clearance and more than 15 years' experience delivering IT services, with expertise in DellEMC servers, SAN, Quantum Storage, Cisco Switches and routers, and BT WAN network. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Proficient Customer Infrastructure Engineer offering years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.
Overview
18
18
years of professional experience
Work History
Customer Infrastructure Engineer
Enterprise Solutions, Unisys Australia Pty Ltd
2012.07 - Current
- DCSE certified engineer with track record installing and configuring Dell server and storage hardware, including PowerEdge servers, EMC Unity, Data Domain, VxRail, Power Flex, Powerscale, PoweProtect, Isilon, Dell Switches, and EMC Connectrix and Tape Library.Excellent understanding and maintenance of fiber-backed storage area networks.
- Manage installation, upgrade and deployment projects (IMAC work) more than 15 projects per month for past 6 months.
- Install, maintain, support, and upgrade hardware for Cisco switches, routers, and quantum storage.
- Prior exposure to Installation and configuration of Nutanix systems (NPP certified)
- Proficient in installation and configuration of Windows, Linux, and VMware ESXi server operating systems
- Carry out service delivery, such as setting up and commissioning Quantum Storage hardware and BT WAN MPLS and SDWAN networks.
- Carry out service delivery duties for Unisys, Merck, Flowserve, and Defence Science and Technology Group
- Prior exposure to Installation and configuration of Nutanix systems (NPP certified)
- Preventative and corrective maintenance of switches, servers, and storage systems from DellEMC
- Work closely with vendor's technical team to fix technical problems.
- Keep in touch with internal and external stakeholders to maintain constructive working relationships.
- Resolved issues related to operational components for LAN, WAN and voice systems.
Service Despatch Coordinator
Unisys Australia Pty ltd
2010.07 - 2012.06
- Schedule service calls and coordinate schedule with technicians and customers
- Answer inbound customer, Vendors, and Field Service Engineer calls, managed over 70 calls per day from customers, Engineers and vendor support team.
- Track and evaluate service follow-up calls.
- Track accountability, timely submission, purging of service tickets.
- Review job queues and activity reports on consistent basis
- Keep customer contact information up to date and accurate.
- Provide overall support and customer service to all facets of operations and customer care departments.
- Established and maintained relationships with key stakeholders.
FLM Engineer
Unisys Australia Pty Ltd
2008.06 - 2010.06
- Schedule break fix visits and installation of laptop, desktop and printers from DellEMC
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations
- Provide training and support to home customers
- Collaborate closely with vendor’s technical team to resolve technical issues
- Build positive relationships with customer by providing outstanding and excellent services.
- Managed over 10 customer site visit per day where requirement was only 6
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
System Support Technician
ITMate Solutions
2006.01 - 2008.06
- Install, maintain and support of hardware, software, and computer / server operating systems in windows server 2003 and windows server 2008 network.
- Microsoft Windows Server 2003 Install, Configure, Maintain and enable automatic updates using Windows Software Update Service (WSUS)
- Support and manage Microsoft Server 2003 domain with up to 50 client PC’s.
- Managed Exchange Server 2003, Microsoft Active Directory and Server 2003, WSUS, DNS, DHCP and remote apps for Windows 2008 server - Terminal Services
- Deployed Juniper and Check Point Firewalls/VPN’s and configures them according to client internet access rules and remote office requirements
- Maintain Operating Systems security updates and perform daily backups of systems using Acronis true Image Enterprise edition, CA, Symantec Backup Exec and Microsoft Windows Backup of Active Directory, Exchange 2003 mailboxes and Data
- Perform daily administration tasks including resetting passwords, creating user accounts, fixing printing problems and troubleshooting internet access
- Routine maintenance of servers includes monitoring server logs and reporting.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues
- Explained to customers and demonstrated how specific system works
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements
- Diagnosed and executed resolution for network and server issues
- Monitored network hardware operations to evaluate proper configuration
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service
- Designed and evaluated WAN and LAN connectivity technologies
Education
5, 3, 2.5, 2 Certification (DCSE) -
DELLEMC Storage certification - undefined
Comptia Server +, Comptia Network - undefined
2017
Nutanix Platform Professional - undefined
2017
Information System Development
Swinburne University of Technology
Melbourne, VIC12.2002
Skills
- Virtual Local Area Networks
- Network Infrastructure Support
- Technical Support and Assistance
- Meeting Deadlines
- Local Area Network (LAN)
- Hardware and Software Monitoring
- Network Hardware and Software Upgrade and Maintenance
- Wide Area Network (WAN)
- Infrastructure Upgrades
- Configure Servers
- Windows Servers
- Infrastructure Maintenance
- High-quality customer service
- Managing customer relationships
Timeline
Customer Infrastructure Engineer
Enterprise Solutions, Unisys Australia Pty Ltd
2012.07 - Current
Service Despatch Coordinator
Unisys Australia Pty ltd
2010.07 - 2012.06
FLM Engineer
Unisys Australia Pty Ltd
2008.06 - 2010.06
System Support Technician
ITMate Solutions
2006.01 - 2008.06
5, 3, 2.5, 2 Certification (DCSE) -
DELLEMC Storage certification - undefined
Comptia Server +, Comptia Network - undefined
Nutanix Platform Professional - undefined
Information System Development
Swinburne University of Technology
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