Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Prasanna Guntupalli

Prasanna Guntupalli

Melbourne

Summary

Certified Project Management Professional / SAFe POPM / Certified Scrum Master with 20 years of experience in Project initiation, Planning, Controlling, Monitoring and closing various IT projects. Managed projects up to $20M and closed projects well within the time. Achieved 80% satisfaction from Business and Operations teams.

Overview

20
20
years of professional experience

Work History

Transformation Consultant

Bendigo Bank
07.2024 - Current
  • As part of a strategic partner bank consolidation initiative, the objective was to merge Bendigo alliance partner bank applications into the Bendigo bank’s technology ecosystem. This transformation aimed to improve operational efficiency, reduce human and technology overheads, and unlock enhanced customer offerings through a unified, streamlined platform. The consolidation project was critical in enabling the bank to modernise systems, eliminate redundancies, and create a scalable foundation for future product innovation and compliance.
  • Conducted comprehensive gap analysis between legacy systems of partner banks and the primary bank’s tech stack to identify integration and functional disparities.
  • Facilitated end-to-end business requirements gathering, collaborating with key stakeholders across product, operations, compliance, and IT.
  • Translated complex requirements into epic and user story level documentation, aligning with Agile delivery cycles and ensuring incremental value delivery.
  • Led a team of four Business Analysts, providing mentoring, task allocation, and quality assurance across deliverables to ensure alignment with sprint and project goals.
  • Worked closely with Product Owners, Architects, and Developers to ensure requirements were well understood, technically feasible, and aligned to business outcomes.
  • Played a pivotal role in enabling cross-bank operational alignment, improved data flow, and reduced system duplication, ultimately contributing to substantial cost and time efficiencies.

Project Manager

Worldline Payment Solutions
03.2023 - 07.2024
  • Worldline is a leading global payment processor, holding the esteemed position of being the fourth-largest payment processor worldwide and proudly securing the top spot as the number one choice in Europe.
  • Worldline has collaborated with a global card issuer to contribute essential support for a significant event spanning across Australia. As a crucial component of this partnership, Worldline has been tasked with delivering Acquiring services, entailing the deployment of over 2000 terminals across the country and the seamless processing of payments received through these terminals.
  • Developed and executed the FIFA WWC 2023 project, launched new Android terminals, and delivered a key partnership initiative, ensuring alignment with organizational goals and objectives.
  • Managed project schedules, budgets, and resource allocation to ensure timely and cost-effective delivery.
  • Standardized project management processes across the project portfolio.
  • Monitored and reported on project performance, ensuring alignment with organizational goals.
  • Implemented risk management frameworks and mitigated potential project risks.
  • Ensured compliance with governance frameworks and regulatory requirements.
  • Demonstrated effective stakeholder management resulting in zero escalations throughout the project duration.
  • Collaborated with various service providers, streamlined their infrastructure and support requirements, and coordinated their setup well before the tournament kickoff.
  • Successfully managed multiple concurrent activities within the project’s 4-month timeframe, ensuring meticulous tracking and timely completion of each task.
  • Developed over 2000+ terminals across Australia within a tight 2-month timeframe, ensuring the installation of client-specific software and firmware with necessary infrastructure.
  • Gained a comprehensive understanding of individual stakeholder needs and provided a unified perspective that catered to everyone’s requirements.
  • Delivered flawless solutions to ensure the seamless acceptance of transactions, contributing to an increase in customer acquisition.
  • The successful project delivery not only garnered praise from the client but also earned accolades from their clientele.
  • Received recognition from Worldline through the Outstanding Achievement award accompanied by commendations from CXOs.

Transformation Consultant

Bendigo Bank
05.2021 - 03.2023
  • Bendigo bank acquired multiple banks in Australia. Objective of this project is to consolidate Dephi and BDCU bank systems with Bendigo bank systems to improve efficiency in managing systems and reduce operating costs.
  • Developed user stories and process flows to support the design and development of Customer and account shell migration.
  • Elicited requirements through workshops, by interviewing business teams from Bendigo and Partner banks
  • Worked as a consultant to the project team in designing optimized and efficient solutions.
  • Managed multiple concurrent activities and drove them to completion.
  • Developed data mapping from Partner systems to Bendigo bank systems
  • Provided reconciliation solutions for complex functionalities
  • Assisted with data staging to support SIT & UAT teams
  • Worked collaboratively with project stakeholders to close the group risk open items.
  • Created Journey maps and user stories
  • Provided requirement traceability to the Solution Architecture Design (SAD) to ensure no requirements missed from SAD to Project delivery.
  • Scrum Master:
  • Independently managed Cards, Cheques, KYC migrations
  • Created EPICS, user stories and Tasks
  • Well-managed Issues, Dependencies and Risks
  • Closely monitored and reviewed team commitments vs deliverables and encouraged continuous developments.
  • Ensured Jira, Confluence, and other repositories were updated with the right level of documentation

Sr. Business Analyst

Latitude Financial Services
09.2018 - 04.2021
  • As part of improving customer satisfaction and collection strategies, Latitude provided real-time payment options by accepting payments through their debit cards, so that payment will be deducted from customer accounts in real-time and funds will be credited to Latitude Credit Card. This helped reduce the fund dishonors and improved their accounts receivables.
  • Developed user stories and process flows to support the design and development of real-time payments on digital channels and IVR.
  • Elicited requirements through workshops, by interviewing business teams from Customer solutions and Collections teams.
  • Worked closely with Payment processors, and documented the end-to-end payment solutions from Customers till transaction settlements.
  • Managed multiple concurrent activities and drove them to completion.
  • Provided walkthroughs to Business, Internal and external stakeholders.
  • Documented Non-functional requirements to ensure business is not impacted by the solution
  • Assisted with data staging to support SIT & UAT teams
  • Identified risks and provided possible mitigation solutions.
  • Effectively used confluence to document requirements, Minutes, and actions giving visibility to the project management teams.
  • Achievements:
  • Implemented Debit card payment solution via online channels resulted significant drop in inbound calls to customer solutions yield 12 FTE benefit
  • 20% reduction in dishonors
  • 15% increases in receivables

Project Manager

Mashreq Bank, Dubai
09.2017 - 08.2018
  • Mashreq Bank used to manage their Cards and Merchants in the in-house application which ran into out-of-support. To avoid issues for their Customers and Merchants, the Bank moved away from its in-house application to the globally accepted CTL Prime application. I have managed this project from Development through project handover to BAU.
  • Migrated more than 4M cards and 40K merchants
  • Delivered project within Project Budget of $6M
  • Used effective tools for Data Migration from the in-house database to the PLSQL database.
  • Coached team in self-management and cross-functionalities
  • Developed and executed projects in Agile delivery.
  • Maintained delivery momentum and actively addressed internal and external risks, issues, and dependencies.
  • Delivered projects in a hybrid model from both Offshore and Onshore.
  • Built an effective communication plan and shared, and followed up with all parties to ensure teams were aware of the project objectives and milestones
  • Negotiated Pricing, timelines, services, and terms with vendors with a focus on obtaining the best quality output and cost savings
  • Worked closely with the Bank’s IT, Business, and Operations teams to capture clear requirements, suggested the best possible solutions, and ran a customer-centric test suite to have error-free implementation.
  • Highlighted the risks in early phases which helped to complete the project within the project timelines
  • Managed a team of 75 resources across levels of the project
  • Key Achievements:
  • Cards system upgrade given multiple value additions to the Merchants and Contactless functionality to the bank customers.
  • Better negotiation skills helped get additional licenses for 1M cards without an increase in license fees.

Project Manager

Commercial Bank of Qatar, Doha
06.2016 - 09.2017
  • Commercial Bank of Qatar is one of the leading banks in Qatar, always aim to provide best technology and advanced features to their customers. Due to existing Card processing system Prime 3.0, Core banking application and backend database does not support the new data, it is decided to upgrade
  • Cards processing system
  • Core Banking
  • Database
  • Roles and Responsibilities:
  • Fast tracked Cards Replacement project to complete 6 months ahead of schedule to launch Contactless features in Qatar region ahead of Banks competitors.
  • Released 3 major transformation RFP (Cards System upgrade, CRM Replacement and DWH Replacement)
  • Performed Vendor evaluation based on the Technical and Pricing proposals received
  • Worked with more than 10 vendors for project delivery, staffing and reporting works
  • Managed close to 175 resources from Offshore and Onshore.
  • Crashed project delivery timelines by performing parallel activities without compromising quality
  • Migrated 7 years Cards, Deposits and Loans data new Database
  • Upgraded 4000 POS and ATM machines with new applications
  • Addition providing Contactless feature enabled Digital wallet option into Bank Mobile application
  • Uplifted bank core banking system to support Contactless and tokenized transactions
  • Migrated 1M Debit and Credit Cards and 26k Merchants from Prime 3.0 to Prime 4.17
  • Covered 3 cycles of Visa and MasterCard mandates well within the Project delivery.
  • Ensured all Front-end staff are well trained prior migration activities completed which supported No issues from Day-to-day operations post migration.
  • Achievements:
  • Though project overshoot from $8M to $9.6M, got applauds from across Technology and Business teams.
  • Gained 8 NPS from Operations team for smooth delivery.

Business Analyst / Test Lead

Attra
12.2010 - 06.2016
  • Network International is one of the largest payment processor in Middleeast, as part of their business expansion, they acquired BNP Paribas in Egypt. The project is to migrate their Credit Card portfolio from Bank owned application to Vision Plus.
  • Lead BA crew on the overall project.
  • Led requirement elicitation sessions, solution assessment and validation.
  • Conducted walkthrough to both BNP team and Network international stakeholders
  • Authored business requirements for key functionalities such as financial migration, Card onboarding jobs, Statement processing
  • Assessed the gaps between Cards system between BNP Paribas application vs Vision Plus
  • Scaled BNP users on Vision Plus to ensure there will not be any operational gaps post migration
  • Assisted Project management in designing the project plan to ensure project delivery is within the schedule.
  • Designed use cases and helped business users while execution
  • Assisted in building Quality documents to meet CMMI guidelines.

Onsite Test Lead

GE Money Australia
12.2010 - 05.2014
  • Financial Standard Board given regulations around notifying the repayment history and overlimit messages to Lending customers. As part of this, we have modified customer statements to include Repayment warning messages on Customer Credit Card statements, modified the communication channels to include Overlimit messages via emails, SMS and IVR channels.
  • Managed team from onshore and Offshore
  • Reviewed Business requirement documents and provided document of understanding on the requirements to ensure no understanding issues between Project team and Testing.
  • Identified gaps in the BRD and worked closely with BA’s to ensure required changes are made in their documents.
  • Designed test strategies for both Vision Plus and communication channels
  • Worked closely with Operations team assisted them on building User acceptance test cases
  • Reviewed documents submitted by Offshore prior sharing with Client.
  • Published Daily status on the test execution
  • Raised issues well in advance to avoid impacts on project delivery and suggested Risk based testing approach to meet project time lines.

Operations Manager

Genpact
09.2009 - 11.2010
  • Managed projects worth of $0.5M
  • Delivered multiple system enhancement projects addition to managing Operations teams
  • Identified client pain areas, applied lean methodologies and translated them into Projects & Change controls which resulted creating new opportunities within BU
  • Reduced head count from 70 FTE to 50 FTE by implementing lean solutions and redeployed additional headcount to new opportunities

Senior Associate

UBS
06.2007 - 08.2009
  • Transitioned Global Accounts Payable to Offshore
  • Identified MUDAS in the process, implemented best possible solutions increased processing Invoice processing capabilities from 200 invoices to 500 invoices with 99% accuracy
  • Implemented VAT changes in SAP R/3 system
  • Implemented Accounts Payable functionality in SAP, was thoroughly tested CC accounting, blanket PO's and FA PO's

Analyst

Accenture
04.2005 - 06.2007
  • Migrated Oracle 10.7, 11 system to Oracle 11i ERP platform
  • Provided UAT support across regions
  • Executed more than 5000 test cases in one year
  • Delivered multiple enhancements to improve the system efficiency

Education

B,Com -

BR Ambedkar Open University
Hyderabad, India

Skills

  • Domain Expertise: Retail Banking, Credit Cards, Debit Cards and Personal Loans
  • Project Management: Delivered projects from Project initiation (Project Charter), Planning, Execution through Project handover to BAU teams Well managed internal and external stakeholders through effective communication plan
  • Project Management Tools: ServiceNow, MS Project, JIRA & KANBAN
  • Types of Projects – System migrations, Application enhancements and new payment features
  • Agile Delivery – As a certified SAFe POPM & Scrum Master applied Agile principles while establishing backlog, features, epics, user stories and conducted scrum events such as backlog grooming, sprint planning, sprint review and retros
  • Business Analysis: Applied Analysis and Consulting skills to understand business needs and translated them into project requirements, maintained overall visibility through traceability and impact assessment, designed business process by using BPMN tools
  • Technical Competencies: Salesforce CRM, Vision Plus, CTL Prime, SAP, Oracle ERP, JIRA & Confluence

Timeline

Transformation Consultant

Bendigo Bank
07.2024 - Current

Project Manager

Worldline Payment Solutions
03.2023 - 07.2024

Transformation Consultant

Bendigo Bank
05.2021 - 03.2023

Sr. Business Analyst

Latitude Financial Services
09.2018 - 04.2021

Project Manager

Mashreq Bank, Dubai
09.2017 - 08.2018

Project Manager

Commercial Bank of Qatar, Doha
06.2016 - 09.2017

Business Analyst / Test Lead

Attra
12.2010 - 06.2016

Onsite Test Lead

GE Money Australia
12.2010 - 05.2014

Operations Manager

Genpact
09.2009 - 11.2010

Senior Associate

UBS
06.2007 - 08.2009

Analyst

Accenture
04.2005 - 06.2007

B,Com -

BR Ambedkar Open University

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Prasanna Guntupalli