Prasanna Lakshmi Jalagam

● Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests

● Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact centre environment.

● Achieving weekly productivity and quality targets.

• Connect with Amazon employees and assist them with their pay and leaves.
• Responsible for the process improvement ideas on productivity, accuracy.

• Resolving customer queries through calls in English and Telugu languages.
• Effectively offer suggestions based on the customer’s requirements.
• Probe effectively & efficiently to understand customers issue and report incident and resolve all issues received.
• Connect with the customer & provide highest level of customer satisfaction.
• Meet daily and weekly targets as set by the management.
• Awarded as the ‘Associate of the Month’.