Prasanna Venkatesh SElvakumar
Curlewis,VIC
Summary
Proven leader and effective team member with a track record of enhancing customer satisfaction and streamlining operations at Ampol Foodary. Skilled in cash handling and problem-solving, demonstrated by improving efficiency and fostering a collaborative work environment. Excelled in managing tasks and motivating staff at The Boys Portarlington, significantly boosting productivity and profitability.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Marketing Manager
Vedaanta Senior Living Pvt Ltd
07.2022 - 01.2024
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
Team Member
Ampol Foodary, Fuel Station
03.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Manager
The Boys Portarlington Fish And Chips
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Science - Mechanical Engineering
Bannari Amman Institute of Technology
Sathyamangalam, India 05.2019
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Collaboration and Teamwork
Certification
Certification of Spoken English entry level in ESOL International with Distinction (Grade 6 & Grade 8) by Trinity College London
Certification in Cambridge English Entry Level in ESOL International Conducted by University of Cambridge
Accomplishments
Increased online leads 278% via these social media accounts and marketing channels and improved customer engagement rates 67% over a 12-month period.
Achieved a 98% customer satisfaction score consistently over a year.
Supervised team of 16 staff members.
Gardening, Cooking, Table Tennis, Basketball
When it comes to hobbies, I'm really passionate about gardening. I find it incredibly rewarding to nurture plants, watch them grow, and create beautiful green spaces. There's something so peaceful and satisfying about working with the soil and seeing the results of my efforts. It's a great way for me to relax and connect with nature.
Avid home cook with a passion for experimenting with diverse cuisines and creating innovative dishes.
I play Table tennis and Basketball more often as they are individual and Team-Oriented.
Timeline
Team Member
Ampol Foodary, Fuel Station
03.2024 - Current
Manager
The Boys Portarlington Fish And Chips
03.2024 - Current
Marketing Manager
Vedaanta Senior Living Pvt Ltd
07.2022 - 01.2024
Bachelor of Science - Mechanical Engineering
Bannari Amman Institute of Technology
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