Prasham Hirani
Ormond,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Imperial Furniture
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Australian Institute of Professional Counsellors
Melbourne, VIC10.2023
Master of Science - Agricultural Business
University of Melbourne
Melbourne, VIC11.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Conflict Resolution
Timeline
Customer Service Representative
Imperial Furniture
01.2022 - Current
High School Diploma -
Australian Institute of Professional Counsellors
Master of Science - Agricultural Business
University of Melbourne
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