Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Prashamsha Timilsina

Sydney,Australia

Summary

Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

7
7
years of professional experience

Work History

IT Help Desk

Techskills Institute
03.2024
  • Provided IT support for hardware, software, and networking issues.
  • Responded to and resolved tickets via phone, email, and ticketing systems.
  • Created and managed virtual machines using VMware and VirtualBox.
  • Diagnosed OS, software, and connectivity issues.
  • Configured print queues, drivers, and settings for optimal performance.
  • Self-motivated, with a strong sense of personal responsibility.

Retail Manager

Subway
01.2019 - Current
  • Oversee daily store operations, ensuring smooth workflow and customer satisfaction.
  • Train, supervise, and support team members to maintain service and food quality standards.
  • Manage inventory, stock orders, and supplier relationships.
  • Handle staff rostering and resolve operational challenges.
  • Ensure compliance with food safety, hygiene, and workplace health standards.
  • Supervised daily operations to ensure compliance with food safety and quality standards.
  • Trained and mentored staff on customer service protocols and operational procedures.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Developed staff schedules to enhance productivity while minimizing labor costs.

Manager

Subway
01.2021 - 01.2022
  • Assisted in managing store operations, including staff coordination and scheduling.
  • Monitored sales performance and supported initiatives to meet revenue targets.
  • Maintained cleanliness and compliance with company and health regulations.
  • Delivered excellent customer service and resolved escalated issues.
  • Trained new staff on food preparation techniques and customer service protocols.
  • Monitored sales trends, adjusting strategies to maximize profitability during peak hours.
  • Enhanced customer satisfaction by resolving complaints promptly and effectively.

Sandwich Artist

Subway
01.2019 - 01.2021
  • Prepared and served food items according to company standards.
  • Provided friendly and efficient customer service during peak hours.
  • Maintained a clean and safe work environment.
  • Assisted in stock replenishment and daily store tasks.
  • Maintained cleanliness and organization of workstations to ensure food safety compliance.
  • Crafted sandwiches according to customer preferences and Subway standards.
  • Greeted guests, promoted specials, and took orders.

Crew Member

McDonald's
09.2019 - 03.2020
  • Provided efficient service to a high-flow customer base.
  • Supported food preparation, order accuracy, and hygiene standards.
  • Delivered exceptional customer service in fast-paced environment.
  • Operated kitchen equipment and maintained food safety standards.
  • Prepared and assembled menu items according to McDonald's specifications.
  • Assisted in training new crew members on operational procedures.
  • Handled cash transactions accurately and efficiently during peak hours.
  • Collaborated with team to ensure timely service during high-volume periods.

Crew Member

McDonald's
11.2018 - 07.2019
  • Delivered fast, accurate service in a high-volume airport environment.
  • Assisted in food preparation, cash handling, and store cleanliness.
  • Adapted quickly to changing demands while maintaining quality standards.
  • Maintained cleanliness and organization of dining area and workstations.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

Bachelor of Information Technology -

Sydney International School of Technology And Commerce

Skills

  • Proficient in Windows and macOS operating systems
  • Experience with Office 365 and Azure
  • Network management: Routers and switches
  • Windows and Office 365 backup expertise
  • Proficient in MS Office 365
  • Access database management
  • Leadership development
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Languages

Nepali
Native or Bilingual
English
Full Professional
Hindi
Full Professional

Timeline

IT Help Desk

Techskills Institute
03.2024

Manager

Subway
01.2021 - 01.2022

Crew Member

McDonald's
09.2019 - 03.2020

Retail Manager

Subway
01.2019 - Current

Sandwich Artist

Subway
01.2019 - 01.2021

Crew Member

McDonald's
11.2018 - 07.2019

Bachelor of Information Technology -

Sydney International School of Technology And Commerce

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Prashamsha Timilsina