Summary
Overview
Work History
Education
Skills
Timeline
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Prashansa Dahal

Sydney,NSW

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

5
5
years of professional experience

Work History

Retail Sales Consultant

Telstra
12.2022 - Current
  • Apply strong influence and negotiation skills to understand and address any customer reservations and confidently close sales to achieve performance targets
    • Participate in initiatives to continuously improve in-store presentation standards to create an environment where Telstra customers have unbeatable experiences
    • Utilise evidence and an inquisitive style of communication to explore the root cause of problems, and collaborate with team members to share possible solutions to rapidly discover the best approach to resolution
    • Identify and communicate opportunities to enhance customer related processes and procedures by actively seeking feedback on service delivery to improve interactions and impress Telstra's diverse customers
    • Participate in HSE continuous improvement initiatives and comply with Telstra HE instructions, policies and standards to role model safe and responsible behaviours, minimise risks and demonstrate a commitment to your own safety and the safety of others.

Store Manager

Christophers Cake Shop
04.2021 - 12.2022
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Completed point of sale opening and closing procedures.
  • Decorated and packaged cakes whilst playing a crucial role in leading stock takes, opening and closing the store, handling money for sales and the float, and performing general cleaning duties
  • Played a key role in driving critical business metrics by working on KPI, creating rosters, and proactively ordering stock from both internal and external suppliers, whilst ensuring accurate invoicing, receipting, and relevant administrative tasks were executed seamlessly.

Customer Service / Waitress

Naroune Korean BBQ
02.2019 - 04.2021
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Collaborated closely with floor staffs and kitchen staffs to fulfill beverage orders accurately while managing expectations efficiently.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.

Education

Bachelor of Science - Information Technology

Crown Institute of Higher Education
North Sydney
07.2026

Skills

  • Verbal Communication
  • Special Order Coordination
  • Product Promotions
  • Product Knowledge
  • Fluent Language
  • POS System Operation
  • Positive Customer Engagement
  • Retail Metrics and Goals
  • Relationship Building
  • Excellent Written and Verbal Communication

Timeline

Retail Sales Consultant

Telstra
12.2022 - Current

Store Manager

Christophers Cake Shop
04.2021 - 12.2022

Customer Service / Waitress

Naroune Korean BBQ
02.2019 - 04.2021

Bachelor of Science - Information Technology

Crown Institute of Higher Education

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Prashansa Dahal